RMA System Technician

About the role

RMA Systems Technician is responsible for diagnosing, sing, repairing, and refurbishing returned embedded computing systems and industrial hardware within Advantech’s Return Merchandise Authorization (RMA) operations. This role supports system-level troubleshooting, component replacement, and functional validation to ensure repaired products meet quality and performance standards. Working closely with Engineering, Quality, and Customer Service teams, the RMA Systems Technician documents repair activity, identifies failure trends, and helps maintain efficient turnaround times.

Responsibilities

• Perform diagnostic sing, troubleshooting, repair, and rework of returned embedded systems, industrial PCs, and related hardware.
• Utilize electronic measuring instruments including oscilloscopes, programmable sers, multimeters, power supplies, and s fixtures to evaluate system performance.
• Execute functional, assembly, and engineering change ss in accordance with established SOPs and service procedures.
• Review service BOMs, schematics, and PCB layouts to support troubleshooting and parts replacement activities.
• Update repair, rework, and refurbishment details accurately within the eRMA system, documenting materials used and technical actions performed.
• Communicate repair status and technical findings to Supervisors, Application Engineers, Product Managers, and Customer Service teams as needed.
• Identify recurring failure trends and escalate concerns regarding components, raw materials, or s fixtures to leadership.
• Support spare parts evaluation and procurement needs related to repair activities.
• Assist in maintaining s equipment, fixtures, and technical documentation.
• Perform additional duties and technical projects as assigned.

Qualifications

• Associate’s degree in Electronics, Computer Technology, Engineering Technology, or a related technical field, or equivalent hands-on experience.
• Completion of formal technical training (3+ years) or comparable vocational/technical education required.
• Minimum of three (3) years of experience in hardware and software troubleshooting within a technical support, repair, or manufacturing environment.
• Strong technical knowledge of computer hardware, embedded systems, and Microsoft operating systems.
• Experience diagnosing and repairing system-level hardware and related components.
• Relevant product or technical certifications preferred.
• Experience working in a customer-facing or collaborative team environment.
• Strong analytical and problem-solving skills with attention to technical detail.
• Able to manage multiple priorities and adapt to changing workloads and deadlines.
• Self-motivated, detail-oriented team player with strong organizational and time-management skills.
• Clear and professional verbal and written communication skills.
• Proficiency in Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.

Benefits

Competitive salary dependent on experience (DOE)

Winning culture with a friendly, team-oriented environment!

Generous benefits package including medical, dental, vision, long-term disability, and life insurance.

Employee Assistance Program (EAP)

401(k) with company match

Education & personal development reimbursement program

Generous vacation and paid holidays package

Company events, and lunches

Referral Bonus

About Advantech

Founded in 1983, Advantech is a leader in providing trusted innovative embedded and automation products and solutions. Advantech offers comprehensive system integration, hardware, software, customer-centric design services, and global logistics support; all backed by industry-leading front and back-office e-business solutions. Advantech has always been an innovator in the development and manufacture of high-quality, high-performance computing platforms. We cooperate closely with our partners to help provide complete solutions for a wide array of applications across a diverse range of industries. To realize our corporate vision of Enabling an Intelligent Planet, Advantech will continue collaborating and partnering for Smart city & IoT Solutions. World-class Recognition Advantech is an authorized alliance partner of both Intel® and Microsoft®. Our customers will find the technologies we use inside our products to be widely compatible with other products in the global marketplace. In 2018 and 2019, Interbrand, the world-renowned brand consulting firm, once again recognized Advantech efforts to build a trusted, global brand; it also symbolizes a promise we gave to our business partners, which was to do our best to keep building a trustworthy brand that is recognized everywhere in the world. Advantech was selected as Interbrand’s #5 best Taiwan Global Brand in 2018.

Work Authorization

To conform to U.S. Government export regulations (ITAR), applicant must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8. U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State. More information can be found at https://www.pmddtc.state.gov/regulations_laws/itar.html.