RMA Production Coordinator

About the Company

The Modal Shop delivers innovative structural vibration and acoustic sensing systems and services to test laboratories and manufacturing facilities around the globe. We offer a world-leading sound and vibration rental program, precision calibration systems, modal shakers, non-destructive test systems, and digital sensors, all designed to simplify testing for our customers. We’re a fun, fast-paced team based in Cincinnati, Ohio, with a focus on Total Customer Satisfaction for both internal and external customers.

Work Environment

The Modal Shop offers a highly collaborative, team-based atmosphere with a casual dress code. We celebrate successes with team-wide events such as Chili Cook-Offs, The Modal Olympics, Cornhole Tournaments, and more. Ongoing professional development opportunities are available, and Total Customer Satisfaction guides our daily interactions.

Responsibilities

• Perform intake and coordination for RMA equipment received from customers.
• Coordinate with Production Leads and vendors for resources required for calibration/repair of RMA equipment.
• Maintain accurate records of RMA order status and perform follow-up.
• Interface with the Sales team to communicate ship dates, failure analysis/repair quotes, and amendments.
• Prepare purchase orders for outside vendor calibration/repair services.
• Manage delivery dates of calibration services from vendors.
• Maintain RMA order status and changes in delivery dates.
• Maintain accurate repair records and report raw material usage for repairs.
• Review completed calibration data certificates/discs and other pertinent records for accuracy.
• Work with the Quality Team Lead and Quality Specialist to ensure calibration services provided by vendors meet ISO17025 and A2LA requirements.
• Stage RMA orders for out-bound shipment; confirm returns are complete and accurate.
• Assist in maintaining in-house calibration equipment.
• Develop, promote, ensure compliance with, and support continuous improvement of the MSQS system.
• Perform other related duties as directed for the efficient operation of The Modal Shop and the production department.

Requirements

• High School Diploma or equivalent.
• 3-5 years of related experience, including servicing material returns and working in customer service.
• Proven organizational skills with a high level of accuracy and attention to detail.
• Experience with Microsoft Office applications.
• Travel as needed.

Preferred Qualifications

• Experience with service material returns and working in customer service in a manufacturing environment.
• Experience with vendor management purchasing via ERP.

Benefits

• 100% employer-paid medical premiums for you and your family.
• Vision and Dental Insurance.
• Paid Time Off.
• Company-funded HSA and HRA Accounts.
• Employer-paid basic life insurance, short- and long-term disability insurance.
• 401k Company Match.
• Annual Bonus.
• Tuition Reimbursement Program.
• Dependent Orthodontic Reimbursement.
• Employee Discounts, Holiday Gift Certificates, Referral Bonus.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; lift and/or move objects weighing up to 10 lbs; and talk or hear.
• Occasionally required to stand; walk; stoop, kneel, crouch, or crawl; and lift and/or move objects weighing up to 25 lbs.
• Specific vision abilities required include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
• Ability to work in an indoor production environment with low to moderate noise level.

This position requires access to “controlled technology” as defined in the Export Administration Regulations and “technical data” as defined in the International Traffic in Arms Regulations. Qualified candidates must be legally authorized to access such controlled technology prior to beginning work.