RMA Audit Technician

About PlanITROI Since 2001, PlanITROI has been a global leader in Reverse Logistics, IT Asset Disposition, Asset Recovery, Repair, Refurbishment, and Lifecycle Services for OEMs, retailers, enterprises, educational institutions, and businesses of all sizes. Today, we are building something bigger: the world’s greatest Repair and Refurbishment company for ITAD and Lifecycle Services. At the heart of that mission is our Center of Excellence in Youngsville, North Carolina, where returned, retired, and idle IT devices are transformed into high-quality, re-certified, affordable technology solutions. The work we do gives computers, laptops, tablets, and other devices a second life and gives businesses, students, families, and communities greater access to the technology they need. Our clients trust us to protect their data, recover value from their retired assets, meet the highest standards of compliance, and support the circular economy. But our mission goes beyond processing equipment. We are building a future-ready operation powered by quality, accountability, innovation, automation, training, and people who take pride in doing meaningful work. At PlanITROI, a retired device is not the end of the story. It can become someone's opportunity. We are looking for teammates who want to be part of building that future!

About the role

PlanITROI is seeking a detail-oriented RMA Audit Technician to join our dynamic Production Department. In this role, you audit units returned by customers through our marketplace sales channels. You verify each unit against its stated return reason, run full functional and cosmetic testing, grade condition, and determine the correct disposition: repair, resale, parts recovery, or secure destruction. Your work confirms whether a reported defect is real, catches discrepancies between the reported and actual condition, and produces the data that drives accurate marketplace return reporting. This position requires hands-on work with laptops, desktops, tablets, cell phones, and both Apple and Microsoft products. This is a Temp-to-Perm position with a 90-day conversion.

Responsibilities

• Receive and process customer-returned (RMA) units, verifying unit identity (serial number, asset tag) against the marketplace return record and the customer's stated return reason.
• Perform thorough functional and cosmetic testing to confirm or refute the reported defect, using diagnostic software and hands-on inspection.
• Grade each unit against PlanITROI's grading policy and disposition criteria, and route it to repair, refurbishment, resale, parts recovery, or secure destruction.
• Identify and escalate discrepancies between the customer's stated return reason and the unit's actual condition, including no-fault-found and non-conforming units.
• Accurately record test results, grading, and disposition decisions in the production database for every RMA unit.
• Maintain documentation required for marketplace compliance and audit trails.
• Contribute to RMA reporting, including disposition summaries and return-reason trends, to support inventory and marketplace decisions.
• Collaborate with the Production Team and Inventory team to meet marketplace return windows and turnaround requirements.
• Assist in establishing and refining RMA audit standards and workflows to improve accuracy and throughput.
• Ensure proper