Risk PMO Program Manager

About the Opportunity

This organization is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use this platform to accept payments, grow their revenue, and accelerate new business opportunities. The mission is to increase the GDP of the internet, and there is a staggering amount of work ahead. This means there is an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of one's career.

About the Team

The Risk PMO team protects the organization’s revenue and drives cross-functional strategy for company-level and org-level priorities. As the organization operates across an increasingly complex and fast-moving global regulatory environment, one of its most important functions is ensuring that its largest, most strategic users can grow with the company—compliantly, confidently, and at speed. This team sits at the intersection of Legal, Compliance, Engineering, Product, Data Science, and GTM—serving as the bridge between teams coordinating massive programs with global, wide-reaching impact. They build durable systems that enable strong collaboration across functions and seamless experiences for users.

Key Responsibilities

• Own and execute high-stakes global programs end-to-end, from initial strategy and scoping to project planning, day-to-day tracking, and change management
• Drive step-change improvements in operational processes, rolling up sleeves to build systems and workflows that directly improve business outcomes and top-line metrics
• Bridge compliance and commercial strategy by partnering with GTM and account leadership to turn complex regulatory requirements into a competitive advantage that builds deep user trust
• Build and run operating models across diverse cross-functional teams (including Product, Engineering, Legal, Risk, and Compliance), keeping highly distributed workstreams aligned and accountable
• Serve as a trusted advisor by preparing strategic reviews for senior stakeholders and managing critical escalations
• Translate user friction into program evolution by establishing structured, data-driven approaches to gather user feedback and turning those insights into actionable product and operational improvements
• Diagnose and resolve systemic operational gaps before they impact users, building self-healing processes and scalable internal infrastructure
• Champion the organization’s Operating Principles by fostering a high-performance culture that values rigorous thinking, rapid execution, and putting users first

Required Qualifications

• 10+ years of experience in Program Management, Strategy & Operations, Management Consulting, or Go-to-Market (GTM) Strategy in a fast-paced, high-growth environment
• Hands-on execution track record: Proven ability to work independently as an individual contributor, managing complex, multi-stakeholder project plans and deliverables from inception to completion
• Exceptional communication & storytelling: Excellent written and verbal communication skills; a proven ability to distill highly complex, technical, or regulatory topics into clear, succinct, and persuasive narratives to external and senior audiences
• Systems and infrastructure builder: Deep experience designing, launching, and scaling complex cross-functional operating models, feedback loops, and PMO frameworks
• Growth mindset: A high willingness to learn, adapt quickly to changing environments, and actively seek and act on feedback to continuously improve

Preferred Qualifications

• 3+ years of experience in high-growth technology or fintech environments
• Deep cross-functional partnership: Prior experience working alongside Engineering, Product, Legal, Compliance, and GTM/Sales
• Data fluency: Experience leveraging data visualization tools and analytical frameworks to back up strategic decisions and measure program success

The Hiring Company

The hiring company is an equal opportunity employer committed to building a diverse and inclusive team.