Risk Operations

About the role

As an early member of Slope’s team, you help execute and maintain operational initiatives that manage credit and fraud for Slope’s growing customer base. This role requires a strong understanding of risk management processes and the ability to analyze credit, operational and compliance risk. It is also important to balance these initiatives while managing the customer needs.

Responsibilities

• Provide operational support to the underwriting and credit review process, including tracking customer submissions, building a financial case, providing a recommendation in adherence to our risk policies and meeting SLAs for decisions
• Aid credit risk in analyzing customer financial statements and overall business financial health; perform transaction and vendor reviews, including recommending appropriate internal risk ratings
• Iterate with customer success, product and engineering teams on the customer experience
• Interact with customers and partners directly on requests that will impact credit results
• Educate internal teams and customers on Slope’s risk policies and ensure compliance across accounts and on all transactions, including payments, loans and collections
• Partner with data science, customer success, and credit risk to develop KPIs and build monitoring dashboards
• Ensure timely repayment from customers through outbound and inbound communication across email, SMS and live channels

Requirements

• 2+ years experience in risk management and/or underwriting, especially in executing risk strategies or policies
• Experience with consumer / small business lending and payments risk management
• Excellent written and verbal communication skills; confident in handling complex and challenging conversations with customers
• Experience in customer support or customer success is a plus
• Attention to detail, strong work ethic, and a relentless drive
• Excel and enjoy a collaborative and in-person workplace
• Comfortable with handling ambiguity and creating processes from scratch
• A demonstrated ability to get stuff done
• In an ideal world, you’ve worked in a fast-growing company and know what we should be doing today, in one year, and in two years
• Self-directed and able to work with minimal supervision
• An iterative mindset
• Strong skill set with excel, SQL, Python