Risk Operations

What You'll Do

• Provide operational support to the underwriting and credit review process, including tracking customer submissions, building a financial case, providing a recommendation in adherence to our risk policies and meeting SLAs for decisions
• Aid credit risk in analyzing customer financial statements and overall business financial health; perform transaction and vendor reviews, including recommending appropriate internal risk ratings
• Collaborate with customer success, product, and engineering teams on the customer experience
• Communicate directly with customers and partners on matters impacting credit results
• Educate internal teams and customers on Slope’s risk policies and ensure compliance across accounts and on all transactions, including payments, loans, and collections
• Work with data science, customer success, and credit risk to develop Key Performance Indicators (KPIs) and build monitoring dashboards
• Ensure timely repayment from customers through various communication channels such as email, SMS, and live channels

Requirements

• 2+ years experience in risk management and/or underwriting, especially in executing risk strategies or policies
• Experience with consumer / small business lending and payments risk management
• Excellent written and verbal communication skills; confident in handling complex and challenging conversations with customers
• Experience in customer support or customer success is a plus
• Attention to detail, strong work ethic, and a relentless drive
• Comfortable with handling ambiguity and creating processes from scratch
• Demonstrated ability to get things done in a fast-growing company
• Self-directed and able to work with minimal supervision
• Iterative mindset
• Strong skill set with Excel, SQL, Python