Risk Manager Operations

About the role

We seek a candidate that is a self-starter who thrives in a fast-paced environment, possesses strong interpersonal skills and demonstrates persistence when resolving issues. If you can effectively manage vendor relationships, are comfortable challenging the status quo and can foster positive partnerships, please read on...

Responsibilities

• Work closely with internal teams, including finance, compliance, and operations, to align on an optimal vendor management strategy across debit program
• Identify and assess potential risks to the vendor management transition, develop mitigation strategies, and implement appropriate controls to minimize disruptions
• Collaborate with legal and procurement to establish new contracts and/or revise existing contracts
• Oversee vendor procurement, diligence, and the onboarding process for all new vendors
• Field inquiries and issues submitted by vendors, ensuring timely and effective resolution
• Coordinate vendor billing for all business units and functions
• Track and report on vendor KPIs, including service quality, timeliness, and cost-effectiveness
• Conduct KPI performance reviews to identify areas to improve vendor relationships
• Conduct regular KPI performance reviews sessions with vendors, recapping recent performance, addressing concerns, and discussing opportunities for improvement
• Oversee vendor contract management by tracking contract milestones, renewals, and amendments
• Document interactions and transactions with vendors for reference and audit purposes

Requirements

• Bachelor’s degree in Finance/Accounting or equivalent
• Minimum of 5-7 years of experience
• Prior work experience at a bank, asset manager, or similar financial services provider is preferred
• Strong understanding of debit card operations, payments processing, and financial regulations
• Exceptional analytical, communication, conceptual thinking, project management and problem-solving capabilities
• Develop and deliver cogent, informative presentations for leadership
• Experience influencing outcomes based upon your ability to establish trust, engage with partners, and lead through difficult situations
• Strong analytical skills with the ability to interpret data, identify trends, and make data-driven decisions
• The ability to communicate complex concepts or situations in a clear and concise manner
• The ability to handle multiple projects or activities simultaneously and deliver results in an accurate and timely manner
• Discovering, understanding, and mitigating the risks of vendors
• Cultivate a positive outlook, value diverse perspectives, are naturally upbeat, demonstrate intellectual curiosity, initiative, and have passion for learning new skills and capabilities

Skills

• Creating financial models
• Conducting scenario analysis
• Understanding of financial and accounting principles
• Understanding of debit card operations, payments processing, and financial regulations
• Project management and problem-solving capabilities
• Leadership and influence skills
• Data interpretation and decision-making skills
• Communication and presentation skills
• Risk management and mitigation strategies
• Vendor management and contract negotiation skills

Benefits

• Opportunity to contribute to a multi-year journey to improve a critical customer service product
• Challenging and rewarding work in a fast-paced environment
• Opportunity to work with a dedicated and experienced team
• Competitive compensation package
• Flexible working arrangements as part of Fidelity's onsite working model

Pay

Details of pay will be provided during the interview process.

Schedule

Details of schedule will be provided during the interview process.