Risk Manager

Essential Duties And Responsibilities

• Respond to and document all medical and security-related incidents
• Take photographs of incident areas when required
• Ensure all incident reports are completed accurately and in full
• Monitor incident response to ensure proper handling and resolution
• Pre-Event Responsibilities:
• Arrive onsite prior to events: Minimum 30 minutes prior for PAC and Convention Center events, Minimum 1.5 hours prior to doors opening for Coliseum events
• Complete full Pre-Event Inspection Checklist for assigned facility, including all public and operational areas
• Identify, document, and report safety hazards including spills, trip hazards, damaged equipment, blocked exits, lighting deficiencies, and unsecured areas
• Ensure all life safety systems are operational, including fire extinguishers, exit signage, lighting, and emergency access points
• Report discrepancies and confirm corrective action prior to opening doors
• Participate in all pre-event security and safety meetings (PAC and Coliseum)
• Establish presence as on-site risk contact at Convention Center events
• Document and communicate any unresolved safety concerns or operational issues
• Event Operations Responsibilities:
• Actively monitor all event activity with a focus on safety and risk mitigation
• Utilize the Raven system throughout the shift for communication and incident tracking
• Maintain a visible and active presence during guest ingress, event duration, and egress
• Perform assigned operational role during guest entry (crowd flow monitoring, hazard identification, access point oversight)
• Ensure all Officers and EMTs report as scheduled: If not onsite within 10 minutes, initiate follow-up communication
• Manage sign-in process for Officers and EMT personnel at PAC and Convention Center events
• Serve as primary contact for real-time risk issues, coordinating response as needed
• Post-Event Responsibilities:
• Submit all completed incident reports at the conclusion of the event
• Email summary of all medical and police-related incidents to Vice President of Risk Management and Event Manager immediately following event conclusion
• General Responsibilities:
• Promote a proactive safety culture across all venues and events
• Ensure compliance with company policies, safety standards, and regulatory requirements
• Support continuous improvement of risk management practices and procedures
• Maintain communication with event staff, security teams, and management
• Supervisory Responsibilities:
• May assist in coordinating event safety personnel, including Officers and EMTs, and ensuring accountability for attendance, performance, and response times.

Qualifications

• Experience in event operations, risk management, security, or related field preferred
• Familiarity with large venue operations, crowd management, and emergency response procedures
• Strong situational awareness and decision-making skills
• Ability to identify and respond to risks in real time
• Strong communication and interpersonal skills
• Ability to work independently in fast-paced, high-pressure environments
• Attention to detail with strong documentation skills
• Proficiency in Microsoft Office and incident reporting systems