Risk Manager

Risk Assessment and Analysis

Conducts comprehensive risk assessments to identify potential risks to patients, staff, and the organization. Analyzes incident reports, claims, and other data to identify trends and areas for improvement.

Policy Development and Implementation

Develops and updates risk management policies and procedures in compliance with regulatory requirements and industry best practices. Ensures effective implementation of risk management strategies across the organization.

Incident Management

• Reviews submitted patient-safety event reports, investigates when necessary, and escalates serious safety events and near misses to leadership as defined by policy and protocol.
• Led investigations into adverse events, near misses, and other incidents.
• Collaborates with clinical and administrative staff to develop corrective action plans and prevent recurrence.

Education and Training

Designs and delivers training programs to educate staff on risk management practices and promote a culture of safety. Stays informed about industry trends and regulatory changes to ensure ongoing compliance and risk mitigation.

Regulatory Compliance

• Prepares and submits potentially compensable events (PCEs) to DFCI medical malpractice insurer to ensure compliance with healthcare regulations and standards.
• Collaborates with the QPS Quality & Regulatory Compliance team to maintain continuous survey readiness and participates in regulatory surveys as needed.
• Prepares and submits required reports to regulatory agencies and reporting PCEs to the DFCI medical malpractice insurer, such as CRICO.

Collaboration and Communication

• Communicates risk management activities and participates in various institute committees and outcomes to senior leadership and other stakeholders.
• Collaborates with attorneys from the Office of General Counsel on legal matters when requested and works closely with clinical, legal and administrative teams related to risk/safety issues.
• Collaborates with other members of the Patient Safety team, QPS staff and leadership, to support and advance the goals of the department and Institute, providing consultation and education.

Continuous Improvement

Fosters a proactive approach to risk management by encouraging reporting and open communication. Participates in, or facilitates, improvement projects related to patient safety and risk mitigation, including monitoring of effectiveness of programs and initiatives.