Risk Manager

Position Summary

The Risk Manager is responsible for the overall management of potential risks and liabilities within Boston Medical Center (BMC) and serves as a role model displaying behaviors that support a strong culture of safety. The Risk Manager responds to patient harm events, learns from individual cases, identifies risk trends, and actively educates leaders, administrators, clinicians and staff regarding methods to maximize patient safety and simultaneously reduce professional liability claims.

Essential Responsibilities/Duties

• Event Intake & Triage
  Receives and reviews adverse event reports (computerized + phone)
  Manages intake and ensures timely follow-up
  Identifies sentinel events (SREs)
  Provides initial response guidance to staff
  Participates in on-call system

• Investigation & Case Management
  Leads investigations (interviews, medical record review)
  Manages event reviews to meet 30-day completion
  Prepares investigation reports
  Collects documentation for claims defense
  Leads/coordinates high reliability collaborative case reviews
  Provides feedback to reporters

• Data Management & Analytics
  Maintains RL Solutions database
  Tracks and analyzes adverse event data
  Reviews aggregate data for trends
  Identifies risk-prone processes and safety gaps
  Supports QA/RM databases for committee review

• Risk Mitigation & Legal Coordination
  Refers cases to Claims to reduce liability
  Partners with General Counsel
  Works with Patient Advocacy on risk/legal issues
  Supports defense preparation for claims

• Patient Safety & Quality Improvement
  Collaborates with Quality & Patient Safety staff on action plans
  Designs interventions to prevent errors
  Monitors action plans post-SREs
  Identifies health equity gaps

• Policy Development & Program Support
  Reviews and develops hospital policies
  Supports department-specific safety programs
  Ensures communication of RM policies

• Education, Communication & Collaboration
  Educates staff on risk management, patient safety and liability reduction

Job Requirements

• Bachelor’s Degree required. Advanced degree (i.e., JD, master’s) preferred.
  Concentration in nursing, science or other healthcare related field preferred.

• Certificates, Licenses, Registrations Required
  CPHRM preferred.
  RN Preferred.

• Experience
  With CPHRM or RN certification - Requires at least 5 years of clinical care/healthcare experience.
  Minimum of 7 years' relevant work experience in risk management required in lieu of degree/license.
  Minimum of 2 years in risk management/patient safety/quality improvement.

• Knowledge, Skills & Abilities (ksa)
  Prior risk management or related experience in a healthcare setting required; knowledge of medical malpractice, healthcare law, and healthcare terminology preferred.
  Must have interpersonal skills necessary to deal effectively with administrative and clinical leadership, staff, clinical chairpersons, and other healthcare professionals.
  Ability to effectively interview individuals and groups from diverse professional backgrounds.
  Ability to maintain confidentiality and handle matters of sensitive nature.
  Ability to collect event information and organize into a coherent narrative.
  Basic command of data management and analysis required.
  Highly self-motivated. Ability to manage multiple projects simultaneously and adhere to work deadlines.
  Ability to inspire trust and be seen as someone who provides support and assistance.
  Excellent verbal and written communication skills.
  Excellent presentation skill including ability to speak before large audiences and prepare and provide presentations.
  Excellent computer skills including Microsoft Office; ability to learn new computer applications such as adverse event reporting software (RL Solutions).

Compensation

$78,000.00- $113,000.00

Benefits

Includes medical, dental, vision, pharmacy, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being.

Note

This range is based on Boston-area data, and is subject to modification based on geographic location.