Risk Manager

About the role

Oversees the system for identification and analysis of loss or injury exposure, maintaining both mandatory and voluntary incident reporting systems. Provides statistical analysis on areas of risk to identify, evaluate, eliminate, or reduce incidents in high-risk areas. Coordinates risk education classes for new orienteers and provides continuing education on an annual and as-needed basis. Serves as a conduit of information on legal questions and an advisory resource in risk matters for clinical staff.

Responsibilities

• Facilitates root cause analysis (RCA) projects for issues/errors with life-threatening potential or serious injury/death.
• Reviews records and documentation on potentially compensable events and reports liability claims to administration and corporate risk management.
• Assures proper and timely investigation of accidents and incidents, including gathering information and sequestering equipment.
• Coordinates legal processes for scheduling statements, depositions, and trial appearances in response to subpoenas.
• Facilitates the patient grievance process, ensuring grievances are investigated and directing inquiries to appropriate directors and managers.
• Performs other duties as assigned.

Schedule

• Full time, Day shift
• 5x8s – 7am start
• On Call requirement: one week per month

Skills

• Competent in use of electronic medical record software.
• Thorough understanding and continuing education of the regulatory environment including HIPAA Privacy Rules and Regulations.
• Quick critical thinking and analytical skills for unassisted problem solving and conducting thorough, accurate compliance reviews and/or audits.
• Personable and approachable to maintain good interpersonal relationships.
• Ability to consistently interact with others in ways that enhance understanding, respect, cooperation, and problem-solving. Excellent interpersonal communication skills and a collaborative style for interaction with a broad spectrum of healthcare disciplines.
• Ability to handle complex situations/issues in a sensitive environment, managing potentially volatile interactions objectively and following through with all projects on time.
• Detail-oriented, motivated, organized, and able to function independently. Capable of working quickly under pressure, meeting frequent deadlines, and managing competing priorities.
• Effective public speaking and teaching skills.
• Flexible hours depending on need.
• Working clinical knowledge of hospital topics related to accreditation, regulatory compliance, etc.
• Demonstrates strong leadership, organizational skills, and problem-solving abilities.
• Excellent interpersonal, verbal, and written communication skills.
• Ability to provide conflict resolution and fair negotiation skills when dealing with customers.
• Proficient in policy development and initiates programs and processes to ensure patient safety through risk/harm program reduction.
• Proficiency in preparing and presenting professional presentations.
• Advanced knowledge of communication skills to effectively investigate risk concerns.

Education

• Bachelor's degree in Marketing, Business, or related field [Required]
• Master's degree in Marketing, Business, or related field [Preferred]
• An equivalent combination of education and relevant work experience may be considered in lieu of the stated degree requirement:
  • Bachelor's degree AND 3+ years of experience
  • Associate's degree AND 5+ years of experience
  • High School Grad or Equivalent AND 7+ years of experience

Qualifications

• 3+ years in risk management or related management experience [Required]
• Clinical background [Preferred]

Licenses & Certifications

• Driver's License (DL) [Required]
• Registered Nurse (RN) [Preferred]
• Certified Professional in Healthcare Risk Management (CPHRM) [Preferred]
• Basic Life Support – CPR Cert (BLS) [Preferred]

Benefits

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Pay

$72,786.83 – $135,385.27