Risk Management Officer

About the role

Helping other is your purpose in life, and it just so happens you’ll be doing just that in an award-winning hotel.

Responsibilities

• Responsible for the Health and Safety of all hotel guests and colleagues
• Providing warm, friendly and helpful service
• Full understanding and executing all aspects of the life safety system (i.e. Fire, Evacuation, Bomb Threat, Emergency Medical Procedures, etc.)
• Abiding by and enforcing all hotel policies and procedures and working with hotel management to correct of any violation of said policies when possible
• Reporting any violations which have not been corrected or cannot be corrected immediately
• Documenting, Filing and Reporting all incidents occurring within the hotel and conduct a full investigation of all said incidents
• Demonstrating ability to effectively deal with colleagues and guests, utilizing diplomacy to defuse anger and collect accurate, detailed information
• Patrolling assigned areas to ensure only hotel colleagues, guests and visitors are on property
• Responsible for all Lost and Found procedures
• Ensuring package pass procedures are followed for all hotel items leaving the hotel
• Enforcing key control policy, including all sign-in/out procedures and to conduct key inventory at the beginning and end of each shift
• Any other tasks that may be assigned

Qualifications

• A High School Diploma or GED
• 1-2 years related experience
• Basic knowledge of Excel, Word and Opera
• Strong interpersonal, organizational and problem solving abilities
• Ability to conduct detailed report writing
• Ability to work well under pressure in a fast paced environment
• Ability to work rotating shifts as needed (morning, afternoon, mid-shift, overnight)
• Ability to work varying schedules to reflect the business needs of the hotel
• Excellent communication skills (verbal and written)
• Ability to perform all housekeeping duties as outlined in hotel specific training and property specific checklists
• Detail oriented and able to handle multiple tasks
• Highly responsible & reliable
• Ability to work cohesively with fellow colleagues as part of a team with minimum supervision

Skills

• Warm, caring and helpful

Benefits

• Position Hourly Rate: $26.91
• Employee Benefit Card offering discounted rates at Accor worldwide
• Learning & Development programs through our Academies
• Opportunity to develop your talent and grow within our property and across the world!
• Comprehensive Benefit Package which offers:
• Health, Dental, Vision, Life, Disability & AD&D insurance
• Accidental Injury Insurance
• Hospital Support
• Critical Illness Insurance
• 401K plan
• Paid leave such as Vacation, Personal, Maternity/Paternity and Holiday

Pay

• Position Hourly Rate: $26.91

Schedule

• Rotating shifts as needed (morning, afternoon, mid-shift, overnight)
• Varying schedules to reflect the business needs of the hotel