Risk Management - Collections Strategy - Vice President

Job Responsibilities

• Develop comprehensive analytics to measure, evaluate, and challenge key collections initiatives and performance outcomes
• Identify emerging trends and performance shifts using statistical, quantitative, and data-mining methodologies
• Analyze collections data to deliver diagnostics, insights, and opportunities for strategy and process improvement
• Conduct root-cause analyses to isolate drivers of performance and quantify impact (e.g., processes, customer behavior, policy, macro factors)
• Generate clear, actionable recommendations that inform senior leadership decisions and prioritize high-value actions
• Prepare detailed risk monitoring materials and performance narratives tailored to senior management and stakeholder needs
• Present findings, insights, and strategic implications to multiple levels of management with clarity and confidence
• Lead the design, build, and delivery of MIS dashboards and reporting solutions that enable timely risk and performance management
• Partner across functions to align on definitions, monitoring frameworks, measurement approaches, and implementation plans
• Monitor internal and external behavioral signals, industry trends, regulatory changes, and best practices to continuously improve risk management processes
• Drive continuous learning and adoption of new tools and technologies to enhance analytical rigor, speed, and scalability

Required Qualifications, Capabilities, And Skills

• Bachelor's degree or higher in a quantitative discipline (e.g., Finance, Statistics, Economics, Mathematics, Operations Research, or similar)
• Minimum 7 years of professional analytics experience supporting business strategy, risk, or performance management
• Demonstrated ability to structure ambiguous problems and execute end-to-end analyses with strong critical thinking and attention to detail
• Proven experience applying statistical, quantitative, and/or data-mining techniques to identify trends and explain performance outcomes
• Strong ability to translate complex analysis into practical solutions and concise, executive-ready conclusions
• Experience producing risk/performance monitoring outputs (e.g., recurring reports, scorecards, KPI frameworks, executive summaries)
• Strong communication skills with the ability to present insights clearly to stakeholders at varying levels of seniority
• Strong collaboration skills with ability to influence without authority and align teams around data-driven actions
• Demonstrated agility in learning and applying new tools and technologies to improve analytical delivery
• Results orientation with high ownership, accountability, and a commitment to quality and control discipline

Preferred Qualifications, Capabilities, And Skills

• Experience in credit risk and/or collections analytics, especially within Cards, consumer lending, or pre charge-off strategy
• Expertise in MIS/reporting solution development, including scalable, automated, and trusted executive reporting
• Strong stakeholder management skills, including comfort challenging constructively and driving alignment across teams
• Experience monitoring external factors (industry, regulatory, macro/consumer signals) and translating them into risk implications
• Ability to craft executive narratives connecting data, risk appetite, operational realities, and strategic trade-offs
• Continuous improvement experience, including identifying gaps and implementing sustainable enhancements
• Comfort in fast-paced environments with changing priorities while maintaining high standards of accuracy and control

About Us

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

About The Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction. Risk Management helps the firm understand, manage and anticipate risks in a constantly changing environment. The work covers areas such as evaluating country-specific risk, understanding regulatory changes and determining credit worthiness. Risk Management provides independent oversight and maintains an effective control environment.