Risk and Payments Analyst

Responsibilities

• Responsible for timely withdrawal processing and document review.
• Investigate and respond to escalated payments/fraud related customer contacts.
• Analyze player activity to prevent, identify, and report potential fraud.
• Aid customer service with payments related inquiries.
• Absorb chargeback disputes and fraud investigations as needed.
• Review and accept/reject KYC documents uploaded by patrons.
• Update patron information and manually complete the KYC process.
• Log changes to player accounts as required in each jurisdiction.
• Absorb intake of other documents as needed.
• Follow Standard Operating Procedures on all federal and state laws, regulatory requirements and business policies and procedures.
• Stay abreast of policy and regulatory changes to maintain subject matter expertise.
• Remain cognizant of relevant quality assurance policies and procedures.
• Absorb other tasks and duties required for the role from a quality assurance perspective.
• Escalate all necessary issues to management in a timely fashion.
• Provide feedback to product team and management team about player issues.

Requirements

• Knowledge of iGaming, sports wagering, payment processing, and various payment methods/providers.
• Experience with gambling industry and industry terminology, promotions, and gameplay.
• Familiarity with data analysis and fraud detection.
• Effective communication and presentation skills.
• Prior experience in financial services, compliance, or operations role.
• Detail oriented with excellent written and verbal communication skills.
• Proficient in Microsoft Office suite including Excel.
• Strong time management skills and able to prioritize multiple requests.
• Able to work independently and as part of a team.
• Ability to obtain and maintain gaming certifications or licenses as required.

Qualifications

• Knowledge of iGaming, sports wagering, payment processing, and various payment methods/providers.
• Experience with gambling industry and industry terminology, promotions, and gameplay.
• Familiarity with data analysis and fraud detection.
• Effective communication and presentation skills.
• Prior experience in financial services, compliance, or operations role.
• Detail oriented with excellent written and verbal communication skills.
• Proficient in Microsoft Office suite including Excel.
• Strong time management skills and able to prioritize multiple requests.
• Able to work independently and as part of a team.
• Ability to obtain and maintain gaming certifications or licenses as required.

Skills

• Knowledge of iGaming, sports wagering, payment processing, and various payment methods/providers.
• Experience with gambling industry and industry terminology, promotions, and gameplay.
• Familiarity with data analysis and fraud detection.
• Effective communication and presentation skills.
• Prior experience in financial services, compliance, or operations role.
• Detail oriented with excellent written and verbal communication skills.
• Proficient in Microsoft Office suite including Excel.
• Strong time management skills and able to prioritize multiple requests.
• Able to work independently and as part of a team.
• Ability to obtain and maintain gaming certifications or licenses as required.

Benefits

• Discretionary annual company bonus (Eligibility Varies by Role)
• 401(k) plan with 100% company match on the first 4%
• Comprehensive medical coverage (HSA & FSA plans), dental, and vision insurance
• Paid Time Off (Eligibility Varies by Role)
• Employee Assistance Program (EAP)

Pay

$50,000—$57,000 USD

Schedule

Not specified