Risk and Payments Analyst

Our client operates in the online casino and sports betting industry, providing real-money gaming services through various brands. They address the challenge of integrating online, social, and land-based gaming experiences to maintain player engagement in a highly regulated and evolving market.

About the role

This Risk and Payments Analyst role is essential for protecting the business while ensuring a smooth customer experience. The position involves managing payments, fraud prevention, and KYC processes, collaborating with internal teams to identify risks, execute payment workflows, and improve operational efficiency. It offers an opportunity for critical thinkers to make a measurable impact on the organization’s operations.

Responsibilities

• Review and process withdrawals and customer documentation accurately and promptly.
• Conduct KYC verification by reviewing, approving, or rejecting customer-submitted documents.
• Monitor player activity to detect and escalate potential fraud or suspicious behavior.
• Respond to escalated customer inquiries related to payments, fraud, and account activity.
• Support Customer Support and other teams with payment-related issues.
• Maintain records and logs in compliance with regulatory requirements.
• Ensure adherence to internal controls, SOPs, and regulatory standards.
• Identify trends, risks, and process gaps and provide feedback to leadership and product teams.
• Collaborate on quality assurance and continuous improvement initiatives.
• Escalate complex or high-risk issues to management promptly.
• Perform other duties as assigned.

Requirements

• Experience in financial services, fraud, risk, compliance, or operations; iGaming or fintech experience preferred.
• Strong understanding of payment methods, chargebacks, and fraud detection.
• Familiarity with KYC/AML processes and regulatory environments is a plus.
• Analytical skills to identify patterns and assess risk.
• Excellent written and verbal communication skills.
• Detail-oriented with strong organizational and time management abilities.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Proficiency with Excel and data reporting tools is a plus.
• Ability to work independently and collaboratively.
• Must be able to obtain and maintain gaming certifications or licenses as required.

Pay

$50,000—$57,000 USD.

Benefits

• Discretionary annual company bonus (eligibility varies by role).
• 401(k) plan with 100% company match on the first 4%.
• Comprehensive medical coverage including HSA and FSA plans.
• Dental and vision insurance.
• Paid Time Off (eligibility varies by role).
• Employee Assistance Program (EAP).