Risk Analyst - Runoff Operations

About the role

The Surety Division of Bankers Insurance Company seeks a Risk Analyst – Runoff Operations to support our runoff team. This role focuses on monitoring terminated/runoff agent accounts, tracking outstanding bond exposure, following up on time-sensitive matters, and ensuring files are complete, accurate, and properly documented.

Responsibilities

• Risk Monitoring and Account Review
• Track terminated/runoff agent accounts and monitor open liability, forfeitures, judgments, outstanding powers, and unpaid balances.
• Review reports, spreadsheets, and account notes to identify missing items, aging issues, or items needing follow-up.
• Maintain clear and organized documentation so account status and next steps are easy to understand.
• Escalate high-risk accounts or urgent issues to management when needed.
• Deadline and Forfeiture Tracking
• Monitor important forfeiture, judgment, and court-related deadlines.
• Use court websites, court minutes, online systems, and direct court contact to confirm status when needed.
• Help ensure required follow-up is completed timely and accurately.
• Track documentation related to set-asides, discharges, payments, and status updates.
• Receivables and Payment Support
• Aid in accounts receivable research and follow-up.
• Help prepare and track demand letters, payment plan information, and reimbursement documentation.
• Maintain backup documentation for payments and ensure status updates are completed after payment when required.
• Cook with internal teams regarding BIC, BSS, and BUF payment documentation.
• Runoff File Maintenance
• Help keep runoff files current, organized, and complete.
• Track required reports, affidavits, liabilities, outstanding items, and file updates throughout the runoff period.
• Support end-of-runoff steps, including confirming liabilities are cleared and required documentation is complete before funds are released.
• Communication and Coordination
• Communicate professionally by email and phone with internal departments, agents, courts, clerks, recovery contacts, and outside parties as needed.
• Cook with recovery, legal, compliance, and management teams on assigned matters.
• Follow up consistently until items are resolved or properly escalated.

Qualifications

• Some experience in an office, administrative, operations, insurance, legal, compliance, finance, collections, or similar support role.
• Strong attention to detail.
• Ability to stay organized while managing multiple tasks and deadlines.
• Comfortable sending professional emails and making phone calls.
• Clear written communication skills for notes, letters, emails, and documentation.
• Basic working knowledge of Microsoft Outlook, Word, and Excel.
• Reliable, consistent, and willing to learn new systems and processes.
• Able to handle sensitive information with professionalism and discretion.

Preferred Qualifications

• Experience tracking deadlines, documents, reports, or follow-up items.
• Experience working with time-sensitive information in insurance, legal, compliance, HR, finance, medical office, or similar environments.
• Comfortable communicating with outside parties such as customers, clients, vendors, agencies, courts, or clerks.
• Experience maintaining organized electronic files and clear notes.
• Ability to review reports, spreadsheets, or logs to spot missing items or discrepancies.
• Familiarity with public case systems or court websites is helpful, but not required.

What Success Looks Like

• High-risk or time-sensitive accounts are identified early and escalated appropriately.
• Deadlines are tracked and followed up on timely.
• Files are organized, complete, and easy for others to review.
• Payments, documentation, and status updates are properly tracked.
• Communication is professional, clear, and consistent.
• Exposure is reduced through timely follow-up, documentation, and coordination.

Important Note About This Role

This is an operations and documentation-focused risk support role, not a senior financial risk, actuarial, enterprise risk, or advanced data analytics position. The role is best suited for someone who is highly organized, detail-oriented, and comfortable managing follow-up, documentation, reports, and deadlines.