Risk Analyst

Why Join Us

We value our people and offer generous benefits - Medical, Dental, Vision benefits start day ONE! PLUS: Paid time off, 401K, paid maternity/paternity leave, tuition reimbursement, pet bereavement and more!

There is a reason we boast numerous awards like “Great Place to Work Certified” and “Best Place to Work” For Moms, Dads, LGBTQ, and Veterans (just to name a few). At Deluxe, we know that great people make a great organization. A culture that keeps people. 42% of our team has been here over 10 years. When we asked our team why, we heard the people, benefits, family/home time, diversity, and team culture.

Responsibilities

• Minimize risk by monitoring daily transaction exceptions to approved account parameters on credit card processing activity.
• Maintain departmental spreadsheets, update online systems with account status, and contact customers to review company policies and procedures.
• Review/request additional information to decide daily audits to determine if merchant processing activity is an acceptable risk to First American Payment Systems.
• Monitor/process daily releases of funds via suspense system on accounts where processing exception and/or documentation received represent an acceptable risk to First American.
• Maintain departmental spreadsheets of data for reporting purposes. These reports include: Audit Log (Monthly summary of all accounts that were investigated), Member Alert to Control High-Risk Merchants (Formerly TMF), Monthly update of merchant matches and placements on Terminated Merchant File.
• Input information into online systems such as the Merchant System, Suspense System, LP Online, SAM, Vital, and FDR in regards to account status and notes on each investigation.

Qualifications

• High School/GED and 2 years of related experience
• Must be 18 years of age or older
• Customer Service Experience
• Ability to work with mathematical concepts such as probability and statistical inference
• Completely analyzes and prioritizes information to make appropriate recommendations
• Committed to meeting quality standards
• Can be trusted to keep sensitive information secure

Preferred Qualifications

• Associates and 0 years of Card issuer or merchant acquirer experience is preferred
• Ensures that the customer receives a superior product or service
• Listens attentively and responds effectively to customer complaints

Benefits

• Healthcare (Medical, Dental, Vision)
• Paid Time Off, Volunteer Time Off, and Holidays
• Employer-Matched Retirement Plan
• Employee Stock Purchase Plan
• Short-Term and Long-Term Disability
• Infertility Treatment, Adoption and Surrogacy Assistance
• Tuition Reimbursement