RightAngle Systems Support Specialist

Job Duties & Key Responsibilities

• Provide day-to-day production support for ETRM system and integrations, troubleshooting complex functional and technical issues.
• Diagnose root causes across application layers, integrations, interfaces, and data flows, drive timely resolution.
• Serve as a liaison between trading, risk, accounting, scheduling, and IT teams, translating business requirements into technical solutions and providing expert-level application support.
• Learn new commercial applications that integrate with the ETRM system and provide ongoing support for additional systems as business needs evolve.
• Support ETRM system and integrations, troubleshooting complex functional and technical issues.
• Diagnose root causes across application layers, integrations, interfaces, and data flows, drive timely resolution.
• Support end users across front, middle, and back-office functions, ensuring smooth trading and risk operations.
• Maintain strong understanding of trading workflows, including trade capture, scheduling, confirmations, settlements, and risk reporting.
• Gather, analyze, and document business requirements for enhancements, configuration changes, and new functionalities.
• Partner with development teams and technical architects to design and test system enhancements and customizations.
• Perform functional testing, regression testing, integration testing, and assist with user acceptance testing (UAT).
• Participate in release management, change management, and deployment activities following IT governance frameworks.
• Support ETL processes, interfaces, and integration touchpoints with upstream and downstream systems.
• Ensure solutions are scalable, maintainable, and aligned with business strategy and regulatory requirements.
• Perform data analysis using SQL to identify root causes and validate changes.
• Responsible for custom development efforts and major enhancements.
• Team with the Technical Architect to produce a technical specification for custom development and systems integration requirements.
• Works with end users to validate requirements; captures relevant data and reporting requirements.
• Works with business users to gather requirements for system improvements or configuration adjustments.
• Document configuration changes, workflows, business rules, and support procedures.
• Follow ITIL-aligned incident, problem, and change management processes.
• Participate in release planning and coordinate UAT with business teams.
• Monitor and support interfaces between RightAngle and downstream systems (e.g., risk reporting, financial systems, data warehouses).
• Review interface logs and resolve issues with ETL tools such as SSIS, BizTalk, or similar.
• Ensure accuracy of inbound/outbound data including deals, prices, inventory movements, and settlements.
• Support business users during month-end close, trading close, and inventory reconciliation.
• Other duties as assigned.

Minimum Essential Qualifications

• Bachelor’s Degree in Computer Science, MIS, Engineering, and/or equivalent work experience in a related field.
• 8+ years of experience with ETRM system such as Right Angle.
• Hands-on experience with RightAngle development, configuration, and support (S21 or later preferred).
• 4+ years of experience developing within the .NET framework.
• 4+ years of experience with Oracle or SQL Server including stored procedures, triggers and scripts.
• Demonstrated expertise in and comfortable using multiple technologies such as VB.NET, C#, ASP.NET, MVC, WCF, HTML, XML, JSON, PHP, JavaScript and SQL.
• Experience with extract, transform, load (ETL) tools or utilities (Data Integrator, SSIS, Biztalk).
• Experience with web servers, web services, portals and reporting tools such as SQL reporting services.
• Proficient in testing methods and tools; win/load runner, TFS and/or Azure Devops.
• Proficient in Waterfall and Agile development methodologies.
• Excellent verbal and written communication skills.
• Familiarity with ITIL concepts and the ability to follow problem, change, and incident management processes and procedures.
• Experience providing technical solutions to non-technical individuals.
• Demonstrated team building skills.
• Ability to interact with internal employees and external business contacts while conveying a positive, service-oriented attitude.
• Willingness to travel to company locations (up to 5%).
• Experience with Rightangle S21 or greater version builds is preferred.
• Regular and reliable attendance.