Rigging Services Manager - Audio Visual, Event Technology

Join our team at the Hilton Anatole in Dallas, TX—a premier destination for unforgettable meetings, events, and guest experiences.

Pinnacle Live is a premium, in-house AV and event production company operating at premier hotels and resorts across North America. We exist to Elevate Experiences — combining cutting-edge production with a deeply human touch, holding ourselves to a standard where exceptional is the baseline. We're guided by three core values: Excellence is our attitude. Innovation is our mindset. Our people make the difference.

About the role

Located at the Hilton Anatole, the Rigging Services Manager oversees daily rigging operations at an assigned venue, ensuring efficient resource planning, execution, and compliance with safety and quality standards. This role is accountable for labor coordination, budget oversight, and alignment with the company’s goals and operational framework.

Responsibilities

• Collaborates with Venue Leadership, Sales Teams, and Technical staff to ensure compliance with Rigging standards and promote operational excellence
• Plans and allocates labor based on production schedules, estimating work hours required to meet event needs
• Interprets blueprints, specifications, and job orders; assigns tasks to Technicians and supervises execution to ensure safety and quality
• Provides coaching and guidance to Rigging staff, reinforcing company policies and encouraging performance improvements
• Identifies and implements process improvements and equipment usage strategies to increase crew efficiency
• Troubleshoots operational issues and supports Technicians in resolving on-site challenges
• Motivates team members through feedback and performance coaching to meet project goals
• Manages and maintains accurate records of labor hours, materials, and equipment inventory
• Oversees Rigging material requisitions, inspections, and usage
• Participates in Rigging activities when necessary and leads by example
• Prepares and reviews load calculations to ensure Rigging safety and compliance
• Partners with clients to determine labor needs for event load-ins and load-outs
• Completes and submits necessary documentation related to sales, labor, and equipment
• Verifies the return of all Rigging equipment and ensures damaged or defective items are properly tagged for repair
• Performs additional duties as assigned to support department and company success

Requirements

• Working knowledge of all Microsoft Office Software applications, establishing SharePoint sites and Teams presentations, as required
• Strong written and verbal skills necessary to complete assigned tasks and excellent project management skills
• Works on assignments that are more complex in nature in which judgment and initiative are required in resolving problems and making recommendations
• Thorough knowledge of company and departmental policies and procedures
• High School Graduate or Bachelor’s; Related field experience preferred
• Ability to interpret floor plans and three-dimension drawings
• AutoCAD and/or Vectorworks proficiency
• Understanding of Rigging safety procedures
• Familiarity with local union jurisdictions and rules
• Minimum of five (5) years of Technical Overhead Rigging experience

Qualifications

• ETCP Rigger Arena/Theater certification preferred

Supervisory Responsibilities

Manages team of exempt and non-exempt personnel in accordance with company policies and applicable federal and state laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, coaching, mentoring, directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Travel

Up to 10% travel required

Benefits

• Generous time off with PTO, holidays and sick/personal days
• 401k with a contribution match
• Insurances: health, vision, dental and more