Audio Visual Event Technology Manager

Convene Hospitality Group (CHG) operates a global portfolio of lifestyle brands focused on creating places and experiences that bring people together. The company designs, develops, and operates hospitality-driven destinations to host gatherings of all kinds, ranging from small corporate meetings to immersive brand activations and beyond.

About the role

The Audio Visual Technology Manager will lead the seamless delivery of world-class events at Convene's premier Brookfield Place location in Manhattan. This role sits at the intersection of hospitality, live events, and cutting-edge AV technology, overseeing the technical execution that brings every meeting, conference, and experience to life within one of New York City’s most iconic destinations. We are looking for a passionate AV leader who thrives in a fast-paced environment, takes pride in delivering exceptional guest experiences, and is committed to building a collaborative and inclusive team culture.

Responsibilities

• Provide and manage all services used to deliver information technology to customers and associates, including networking, desktop support, audio, video, HSIA, audio & video conferencing, webcasting, and basic lighting for different types of meetings and events.
• Oversee AV Specialists in supporting and executing customer needs, including management, training, and leadership in personal, technical, and career development.
• Collaborate with sales and production teams to ensure seamless execution for clients.
• Provide ad-hoc troubleshooting and assistance to customers of all technology competency levels.
• Manage and troubleshoot AV equipment, including audio, video, lighting, computer networking systems, and hardware for both in-house and client systems.
• Coordinate with clients in advance to preprogram and ensure all technological requirements are seamlessly in place for their arrival.
• Provide consultative support to technology sales for client programs.
• Enforce adherence to booking guidelines, optimizing space utilization and revenue generation through audits and participation in weekly program execution order meetings.
• Deliver genuine, anticipatory customer service by establishing good working relationships with Convene team members and vendors.
• Attend planning and pre-production meetings.
• Direct day-to-day floor operations of AV Specialists, including set and strike, scheduling, etc.
• Develop a weekly schedule for site execution and coordinate with other locations to share resources for optimal efficiency.
• Maintain personal contact and positive relationships with clients, assisting with any reasonable requests during programs.
• Collaborate with the sales and planning team to gain a comprehensive understanding of the client's experience with Convene prior to the start of their meeting or event.
• Prepare and deliver comprehensive sales quotes while employing revenue-maximizing strategies in alignment with Convene's standard operating procedures.
• Assist in any areas of daily operation.
• Assist with developing a positive employee relations climate, including employee engagement, motivation, and coaching.
• Participate in collaborative project efforts with both the technology team and other departments.
• Participate in employee appraisals and mentor AV Specialists to provide a consistent level of customer service.
• Interview and hire prospective candidates for all positions in the department.
• Stay well-versed in the latest developments in the event industry and audio-visual trends to meet the demands of corporate conferencing seamlessly.
• Review and stay current on all departmental SOPs on a quarterly basis.
• Handle weekly financial reporting of client programs, tracking labor hours/dollar amounts, and contribute to monthly and quarterly operations reports.
• Review P&L/General Ledger reports for department/location, ensuring accuracy.
• Approve and submit vendor invoices to Accounts Payable in a timely fashion.
• Participate in the annual budgeting process for the team member’s location.
• Maintain and uphold Convene’s cultural standards.
• Perform other duties as requested by management.

Requirements

• 4+ years of experience in managing IT and AV equipment, as well as computer software systems.
• Proven experience in leadership roles, including leading team members.
• Customer service or hospitality experience preferred.
• Demonstrated extensive knowledge of audiovisual equipment, encompassing analog/digital audio mixers, wireless microphone systems, seamless video switchers, and projectors/displays.
• Understanding of Crestron control and hardware endpoints.
• Basic knowledge of data networking principles, architecture, and applications.
• Experience in the basic installation, configuration, operation, and administration of operating systems, applications, and hardware for Macs, PCs, LANs, and servers.
• Ability to lead and manage team members effectively, collaborating with internal and external clients.
• Familiarity with CRM applications.

Physical Requirements

• Flexible, long, and weekend hours sometimes required.
• Ability to move, lift, carry, push, pull, and place objects up to 25 pounds without assistance.
• Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Ability to stand, sit, or walk for an extended period of time.
• Ability to climb and work on a ladder for lengthy periods of time.

Skills

• Audio: 4-24 channel analog/digital mixers, wireless microphone lavaliers and handhelds, push to talk microphone systems, audio recorders, Biamp Tesira systems.
• Video: Switchers, projectors, LCD displays, Crestron DM/NVX systems.
• Lighting: Up lights, GOBOs, Basic dimming.
• IT: Wi-Fi troubleshooting, connecting hardline internet, knowledge of DHCP/Static IP addressing, operate and troubleshoot hard/soft video codecs.
• Control: Familiarity with Crestron control systems and associated hardware.

Pay

Base Salary Min: $85,000
Base Salary Max: $90,000

This role is also eligible for Convene's annual incentive performance bonus plan.

Benefits

• Health & Wellness: Day-one health coverage for you and your family, 24/7 virtual care, emotional well-being support, and fertility & family planning benefits.
• Time Off & Balance: Generous PTO, your birthday off, paid parental leave, and a year-end holiday closure to recharge.
• Financial Growth: 401K with company match and support for education, courses, and certifications.
• Development & Recognition: Ongoing career growth opportunities plus recognition programs to celebrate milestones.
• Community & Impact: Volunteer and give-back opportunities, and the chance to make a real impact in the work you do.