Rider Support Technical Support Representative- USA

About the role

SRAM is looking for a Rider Support Technical Support Representative to provide sales and technical assistance to SRAM riders.

Responsibilities

• Provide technical product support and advice to customers
• Demonstrate working knowledge of SRAM products and help identify information gaps
• Deliver accurate, timely product information to consumers via phone and email, meeting targeted KPIs for both channels
• Support consumer direct order management for specific product lines
• Provide timely, accurate feedback on sram.com and products to supporting teams

Qualifications

• Direct-to-consumer customer service experience
• Strong written and verbal communication skills (English)
• Strong bicycle mechanical knowledge/aptitude
• Strong virtual team communication skills, professionalism, and problem-solving ability; comfortable working independently as well as part of a team
• Strong professional writing ability and typing speed
• Ability to learn quickly through on-the-job experience, training, and customer interaction
• A passion for helping riders (end consumers)
• Preferred: Bilingual in Spanish, Italian, French, German, or Dutch
• Proficiency with Zendesk, Salesforce, Microsoft Word, and Excel
• SAP knowledge

Pay

Starting salary is $22.00 per hour

Benefits

• Annual Bonus
• Medical, dental, and vision insurance
• 401(k) with company match
• Life and disability insurance
• Paid time off