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Jobs · Information Technology · California

Bicycle Technical Support Representative I

Shimano North America Holding, Inc. · Irvine, CA · 1 wk ago
Information TechnologyFull-time

About the role

The Bicycle Technical Support Representatives at Shimano North America are responsible for providing technical and sales support to Shimano's accounts and sales agencies. They also provide technical support for end consumers and must understand and be prepared to teach others about the technology and maintenance of Team Shimano products.

Responsibilities

  • Provide technical and sales support to Shimano's accounts and sales agencies.
  • Provide technical support for end consumers.
  • Understand and be prepared to teach others about the technology and maintenance of Team Shimano products.
  • Utilize customer service best practices when providing oral and written support.
  • Efficiently troubleshoot mechanical, electrical, and hydraulic issues using common techniques and offer customers appropriate options to resolve the issue.

Requirements

  • Advanced bicycle technician skills including a thorough understanding of frame, suspension, and wheel design as well as drivetrain theory (mechanical, electronic, internal, and e-bike).
  • A minimum of three years of cycling retail experience or equivalent is required.
  • Solid written and verbal skills.
  • Basic knowledge of Microsoft Office.
  • Strong multi-tasking skills.
  • Fully bilingual in English and Spanish is preferred.
  • Call center experience is a plus.

Qualifications

  • High School or GED diploma.
  • Two or four-year post-secondary degree.

Skills

  • Advanced bicycle technician skills including an understanding of frame, suspension, wheel design, and drivetrain theory (mechanical, electronic, internal, and e-bike).
  • Solid written and verbal skills.
  • Basic knowledge of Microsoft Office.
  • Strong multi-tasking skills.
  • Fully bilingual in English and Spanish is preferred.
  • Call center experience is a plus.

Benefits

  • Paid time off.
  • Medical, dental, and vision insurance.
  • Employer-matching 401k.
  • Wellness incentives.
  • A fully equipped on-site gym.
  • Rideshare.

Pay

Competitive salary based on experience.

Schedule

Full-time position.

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