Ride Technician I

About the role

We're seeking enthusiastic, dedicated, and hard-working individuals to become our Ambassadors. Join us and play an important part on our incredible team! The Ride Technician I is an entry-level position responsible for performing general maintenance, inspections, and support of rides and attractions in a safe, guest-first environment. This role focuses on foundational technical skills, safety compliance, and completion of required training and certifications.

Key Responsibilities

• Display an understanding of all Ride Standard Operating Procedures
• Demonstrate consistent execution of all safety policies
• Understand and adhere to all company policies, including but not limited to those around punctuality, grooming, social media, and confidential information
• Demonstrate the ability to contribute to a safe environment for animals, ambassadors, and guests
• Display the ability to utilize all job-related equipment associated with this level
• Consistently practice safe work habits including, but not limited to, the use of personal protective equipment, proper lifting, and reporting of unsafe conditions
• Conduct daily ride inspections
• Perform preventative maintenance and scheduled services
• Provide support in troubleshooting problems with mechanical, electrical, and pneumatic equipment
• Develop basic ride management, inventory, and parts knowledge and applications
• Attain all related check-offs in assigned area(s) for this job level
• Accurately complete and maintain documentation, including Pre-Op Inspections, CARS, logbooks, and scheduled maintenance services
• Read and understand blueprints, schematics, and wiring diagrams
• Replace de-energized electrical components as qualified
• Comprehend and sign relevant area and department SOP manuals and communication logs
• Report safety concerns to leadership and respond to emergencies as trained
• Demonstrate the ability to access and utilize the Safety Data Sheet (SDS) Portal
• Use hand tools and other equipment in accordance with training and company policies
• Maintain equipment, tools, and devices required for the role
• Display responsibility for supplies and company resources
• Demonstrate awareness of regulators and accrediting bodies
• Physically prepare facilities for inspections
• Use supplies efficiently and responsibly
• Complete area projects, curriculum, training, and assigned sign-offs
• Assist with preventative maintenance and daily operational projects as assigned

Teamwork & Communication

• Consistently demonstrate the ability to function within a team environment through professional communication, reliability, a positive attitude, honesty, and effective time management
• Communicate openly with ambassadors across departments and contribute to area discussions
• Accept direction and feedback openly and adjust performance accordingly
• Encourage others and address conflict appropriately
• Support and contribute to the development of new Ride Technicians
• Schedule and participate in feedback sessions with mentor(s)

Training & Certification Expectations

Within six (6) months, the ambassador should be certified to demonstrate competency in:

• Three (3) small rides
• Two (2) medium rides
• One (1) large ride
• Non-ride attractions (moving walkways, elevators)

Qualifications

• Must be at least 18 years of age
• High school diploma or equivalent required
• Associate degree, bachelor's degree, or technical certification preferred
• No prior professional maintenance experience required
• Valid driver's license and ability to obtain a park driver's license
• Ability to provide and use basic hand tools
• Excellent communication skills and basic math abilities

Physical & Work Requirements

• Ability to frequently lift, push, and pull a minimum of 50 lbs
• Ability to stand, walk, and work for prolonged periods of time
• Ability to walk uphill and work at heights above 150 feet
• Ability to work independently and as part of a team
• Ability to work in extreme weather conditions
• Flexible availability, including nights, weekends, and holidays

Career Progression

Eligible for Ride Technician II after a minimum of one (1) year at this level, based on demonstrated competency and completion of required training.

Benefits

• Paid Time Off
• Complimentary Park Tickets and Passes
• Park Discounts on Food and Merchandise
• Medical, Dental, and Vision Insurance
• 401K Retirement plan
• Voluntary Insurance
• Life Insurance
• Disability Benefits
• Tuition Reimbursement
• Dependent and Health Care Flexible Spending Accounts
• Employee Assistance Program
• Legal Assistance Plan