Ride Operator

About the role

Join us and help bring joy, excitement, and lasting memories to people from around the world. We're seeking enthusiastic, dedicated, and hard-working individuals to become our Ambassadors.

Responsibilities

• Provide exceptional guest service while delivering the thrills and excitement we’re known around the world for.
• Ensure excellent guest service by responding to and exceeding their requirements, expectations and needs.
• Screen riders for ride admission requirements, verbally provide instruction, and provide direction to those who may not be able to ride.
• Absorb guests from ride, assist in loading and unloading guests from ride.
• Physically check ride restraints prior to starting the ride, verifying all riders are safety secured.
• Visually check rides and riders for safety prior to starting the ride.
• Follow all park policies and procedures, including those related to safety and emergency situations.
• Complete required daily safety paperwork.
• Maintain a professional appearance and ensure guests feel safe.
• Initiate conversations with guests to include safety instructions, recover poor experiences, and deliver excellent guest service.
• React calmly and quickly in stressful/emergency situations.
• Physically assist Guests throughout the ride/attraction as required.
• Able to speak clearly to include the use of Public Address systems and two-way radios.
• Comfortable speaking to large crowds with or without Public Address systems.
• Visually observe guest actions during ride operation to prevent safety hazards.
• Promote and support a “team” work environment by cooperating and helping co-workers.
• Communicate professionally and effectively with Ambassadors, Vendors and our Guests.
• Perform other duties as assigned.

Requirements

• Ability to communicate effectively.
• At least 18 years of age.
• Strong English language communication skills.
• Exceptional interpersonal abilities.
• A commitment to great customer service.
• Able to comprehend instructions and retain information.
• Must pass ride certification tests with 100% accuracy.
• Successfully pass company provided and paid American Red Cross certification trainings to include First Aid, CPR, and AED.
• Attend in-service meetings and early/late trainings.
• Maintain cleanliness and appearance of the ride and its surrounding area to include sweeping, emptying trash, using chemicals, hosing ride vehicles, and other tasks as assigned.
• Must be able to work indoors and outdoors, in varying weather, to include rain and extreme heat.
• Position may be exposed to fumes, dust, odors, and cold/heat temperature extremes.
• Must be able to wear a life vest and work on a dock (for Paddle Boats).
• Position may be exposed to heights up to 200 feet (350 feet for Sky Tower).
• Able to wear a full body safety harness and climb up to 200 feet to perform ride escorts and complete training.
• Able to climb evacuation steps and maintain good balance.
• Able to ride all rides and attractions which require a physical ride through guest experience inspection to include water rides.
• Work a flexible schedule and hours based on business need, to include opening, mid-, and closing shifts, nights, weekends, and holidays.
• Must be flexible to work all locations within Park Operations as placement will depend on business needs and career development opportunities.

Qualifications

• Must be able to lift, push, pull and/or carry up to 50 lbs.
• Engages in extensive walking and standing throughout entire work shift and climb/ascend heights up to 150 ft, if needed.
• Perform the following physical activities: kneeling, squatting, bend floor-to waist/waist-to-overhead, reach overhead, simple grasp and fine hand manipulation tasks (use of tools/keyboard/writing).
• Must be able to work indoors and outdoors, in varying weather, to include extreme heat.
• Position may be exposed to fumes, dust, odors, and cold/heat temperature extremes.
• Perform cleaning duties, including use of cleaning chemicals.
• Work a flexible schedule/hour based on business need, to include opening, mid-, and closing shifts, nights, weekends, and holidays.
• Must be flexible in work locations as placement will depend on business needs and career development opportunities.

Benefits

• FREE park admission.
• Discounts on park admission tickets and passes for family and friends.
• Park discounts on food, merchandise, etc.
• Scholarship opportunities.
• Exclusive employee events and giveaways.

Pay

Details TBD.

Schedule

Details TBD.