Rheumatology Float Medical Assistant - Twin Cities Orthopedics

About the role

This full-time float Clinical Care Coordinator role supports the clinic and physician care team by providing administrative and patient care services across our Woodbury, Eagan, Hudson & Stillwater locations. The position is part of Twin Cities Orthopedics, an operating division of Infinite Health Collaborative (i-Health), a physician-owned and led group of local medical practices.

Schedule: Monday - Friday, 7:30 AM - 5:00 PM.

Responsibilities

• Prepare, stock, and clean exam rooms.
• Prepare for clinic and surgeries, ensuring pertinent information (e.g., MRI, CT, EMG, and lab reports) is available in the patient’s chart for the physician prior to entering the exam room.
• Measure vital signs (weight, blood pressure, pulse, temperature) and document all information in the patient’s chart.
• Room patients, verify patient information by interviewing patients, record medical history, confirm purpose of visit, and update chart history.
• Maintain an efficient, organized clinical flow.
• Gather and verify pertinent patient information, compile patient medical data, and assist with documentation into electronic health records.
• Prepare for injections, change dressings, apply durable medical equipment, and remove sutures/staples under provider direction.
• Ensure all related reports, labs, and information are filed and available in patients’ medical records prior to appointments.
• Perform lab draws, prepare and label labs, perform venipunctures and finger sticks.
• Maintain all logs and required checks (e.g., refrigerator temperatures, emergency medications, expired medications, oxygen, cold sterilization fluid change).
• Provide direct assistance to physicians with medical procedures such as ultrasounds, injections, PRP, MRIs, and other procedures as necessary.
• Administer biologic and other medications.
• Submit medication refill requests, assist with prior authorizations and appeals.
• Triage phone calls, review results management, enter and create patient lab orders, process specimens, and prepare for shipment daily.
• Assist with patient transfers.
• Ensure coding requirements are followed during entry of patient information.
• Act as a prescribing delegate to enter medical orders (e.g., medications, laboratory services, imaging studies) into the computerized provider order entry (CPOE) under direct supervision of the provider.
• Manage clinic schedules and communicate any scheduling issues with Lead or Supervisor in a timely manner.
• Schedule patient appointments, surgeries, MRIs, bone scans, EMGs, consults, and any other tests ordered by the provider.
• Manage the physician’s schedule, including surgeries, clinics, meetings, and other pertinent items; inform appropriate staff of any changes.
• Provide efficient liaison between the physician and patients, hospitals, therapists, QRCs, attorneys, insurance companies, employers, and other staff members.
• Contact insurance companies and workers’ compensation officials for authorizations for scheduled tests; provide accurate information to the prior authorization team.
• Inform “on call” surgeon of any inpatient cases that will require rounding during the weekend.
• Triage phone calls from emergency/urgent patients, relay, screen, and appropriately reply to all patient calls, and document all phone messages in the patient’s electronic chart.
• Coordinate ordering supplies and/or equipment for surgeries and/or clinics (e.g., prosthesis for surgery, lab coats for clinics).
• Able to support multiple specialties.

Requirements

• High School Diploma/GED is required.
• Certified Medical Assistant (CMA) certification, Licensed Practical Nurse (LPN), Athletic Trainer (ATC), or equivalent.
• Medical Assistant Certification from an accredited school preferred.
• 1-3 years’ experience in a medical clinic setting or equivalent.
• Phlebotomy experience preferred or willingness to become proficient.
• Demonstrated ability or experience in patient flow management, medical assisting, and confidential management of patient health information.
• Ability to multi-task and provide services to patients in a warm, professional manner.
• Frequently lift up to 50 pounds independently and occasionally up to 100 pounds with assistance.
• Ability to stand, walk, bend, and move continuously throughout the shift.
• Visual acuity to read electronic and paper documents.
• Auditory ability to participate in phone or video calls clearly.
• Manual dexterity to operate standard office equipment (e.g., computer, phone, printer).
• Comply with company policies, procedures, practices, and business ethics guidelines.
• Complete job-required training and comply with all applicable laws and regulations (e.g., HIPAA, Stark, OSHA, employment laws).
• Demonstrate prompt and reliable attendance.
• Work in the clinic, office, or surgery center during business hours; travel independently throughout the facility.
• Work at an efficient and productive pace, handle interruptions appropriately, and meet deadlines.
• Communicate and interact in a respectful and professional manner.
• Prioritize workload while being flexible to meet daily operational expectations.
• Apply principles of logical thinking to define problems, establish facts, and draw valid conclusions.
• Understand and execute a variety of instructions.
• Effectively operate equipment and communicate on and operate the phone system.
• Work independently with minimal supervision.
• Travel to other work locations, if required.

Benefits

• Comprehensive benefits package for employees working 30+ hours per week (60 hours per pay period), including Medical (with Maternity Bundle), Dental, and Vision plans.
• Tuition Reimbursement.
• 401(k) with Profit Sharing for all employees, regardless of hours.
• Employee Assistance Program.
• Lifetime Fitness Subsidy.
• Car Rental discounts, Home, Auto, and Pet insurance savings programs, and more.