RHC Scheduler

Responsibilities

• Provides excellent customer services.
• Schedules all clinic appointments or directs to clinic nursing staff for scheduling when required.
• Solves scheduling conflicts as needed and answers scheduling questions.
• Verifies all patient demographics and current insurance policy.
• Communicates to the patient, at the time of scheduling, the expectation for the time of arrival.
• Affords assistance to Medical Records with scanning of patient records into the electronic medical records.
• Acts as a backup receptionist, answering the phone, screening, and directing calls.
• Notifies patients of changes/cancellations and prioritizes urgency of appointments for rescheduling for clinic appointments.
• Keeps the reception area and waiting areas neat and clean.
• Runs reports and assists with projects as assigned.
• Operates specialized equipment such as multi line phones, copier, fax machine, printers, signature pad and scanner.
• Answers telephone calls and assesses urgency of call. Aids, takes messages for nursing staff, and directs caller to appropriate person, contacting physician/nurse directly for urgent needs.
• Works with nursing staff on the progress of the provider’s daily schedule. Notifying patients of any unplanned change in the patient’s appointment status.
• Completes the check-in process for the patient and notifies nursing of the patient’s arrival to RHC Clinic Lobby.
• Completes assigned schedulers work queues.
• Runs eligibility through TransActRX for Medicare Part D Medications to be given in the clinic setting. Reports cost and eligibility to patient and /or nurse.

Qualifications

• High school graduate or GED.
• Clerical training or experience in a medical setting preferred.
• Active Basic Life Support (BLS) certification required.