Revolution Mill General Mgr.

About the role

Self-Help is seeking a Campus General Manager to provide strategic leadership and oversight for all aspects of its historic Revolution Mill campus in Greensboro, NC. The approximately 45-acre campus includes over 350,000 square feet of operating commercial office, food and beverage businesses, retail space, 184 mixed-income apartments, multiple events spaces, and ample outdoor open-air spaces tied together by a designated social district, along with acres of vacant land intended for future development.

Responsibilities

• Develop and maintain high-level relationships with tenants, business leaders, community organizers, and strategic partners to strengthen tenant satisfaction, retention, and campus vitality.
• Cultivate strategic partnerships throughout the Greensboro and Triad communities that enhance Revolution Mill visibility, reputation, and long-term sustainability.
• Identify and implement strategies that maximize campus revenue, enhance operational efficiency, and strengthen asset performance long-term.
• Support tenant success and retention by connecting them with local and regional resources where relevant.
• Collaborate with the Self-Help project management team to identify development opportunities on campus to drive financial sustainability and mission impact.
• Serve as the primary ambassador for Revolution Mill, representing Self-Help with community leaders, business leaders, nonprofit partners, and the broader community.
• Oversee all operational, financial, and administrative aspects of Revolution Mill through strategic and daily direction of a third-party property management company, serving as the primary relationship manager.
• Manage and provide direction to all service vendors assigned to the Revolution Mill Campus, including contract management in collaboration with the third-party property management company.
• Develop, manage, and maintain accountability for annual operation and capital budgets while ensuring alignment with organizational financial objectives.
• Monitor and evaluate operating performance and communicate financial health and variance through monthly, quarterly, and annual financial reporting to Self-Help leadership, recommending strategies that improve financial outcomes.
• Monitor market conditions, occupancy trends, rental rates, and economic indicators to make informed strategic recommendations that maximize occupancy, revenue, and long-term asset value.
• Partner with the marketing team to ensure high-quality, consistent marketing across the campus that enhances the Revolution Mill brand within the community.
• Coordinate with Self-Help’s energy manager and third-party vendors to ensure efficient operations of HVAC, lighting, and other key building systems for improved health, comfort, and environmental and financial sustainability.
• Develop and maintain, in collaboration with the third-party property manager, key policies and operating procedures including the tenant handbook and safety plan.
• Support colleagues in gathering information required to meet investor reporting requirements, such as tenant data.
• Partner with the on-site leasing manager to develop and execute leasing strategies that maximize occupancy, tenant quality, and financial performance.
• Coordinate with Self-Help colleagues and third-party property management staff to effectively execute commercial tenant upfits and space turnovers.
• Collaborate with the Director of Leasing and Directors of Property and Asset Management to evaluate market conditions and recommend leasing strategies, rental rates, and tenant mix that support long-term campus objectives.
• Serve as a strategic partner to Real Estate Team leadership regarding campus operations, financial performance, development opportunities, and market conditions.
• Participate in Self-Help Real Estate Team meetings and activities.
• Offer community campus tours to members of the public and serve as the initial point of contact for Self-Help staff events held on campus.
• Perform other duties as necessary to forward the goals of Self-Help and the Real Estate Team.

Requirements

• Bachelor’s degree in business, finance, accounting, real estate, or other related field, or equivalent experience. Master’s degree in a related field preferred.
• Minimum of 7 years’ experience in asset management, property management, community development, or commercial real estate, with a preference for experience with mixed-use and historic properties.
• Strong commitment to the mission of creating economic opportunity for traditionally underserved communities.
• Preference for working in organizations that place priority on teamwork and collaboration.
• Excellent written and verbal communication skills.
• Ability to develop and present effective and compelling presentations to individuals, businesses, and community groups.
• Strong organizational and analytical skills.
• Strong project management skills with the ability to initiate, juggle, and lead multiple projects to meet goals, objectives, and deadlines.
• A self-starter and fast learner; able to successfully multi-task and function well with minimal direction.
• Preference for experience managing third-party vendors.
• Basic accounting or finance knowledge; ability to understand budgets and financial reports.
• Ability and willingness to work beyond typical weekday work hours on occasion.
• Ability to demonstrate Self-Help's Core Values:
  • Mission Before Self
  • Service With Excellence
  • Embracing & Promoting Change
  • Results Not Credit
  • Diversity as a Strength
  • Financial Sustainability for Mission Impact