Reverse Logistics Operations Manager

This role requires working on-site five days per week. Remote work is not available for this position. T-Mobile is unable to sponsor a work visa for this position.

About the role

The Supply Chain Operations Manager at T-Mobile is instrumental in overseeing and enhancing various facets of supply chain operations. This role involves leading reverse logistics operations at third-party logistics facilities, serving as a crucial liaison between T-Mobile and its vendors and suppliers, and independently managing strategic operational processes, issues, and escalations. The manager supports a range of initiatives from short to long-term, including special projects, integration of new technologies, and transformation activities. They drive continuous process improvements, ensure vendor performance quality, and facilitate the adoption of new systems and technologies. By collaborating with multiple teams across the organization, the Supply Chain Operations Manager develops and monitors programs that optimize operations and align with T-Mobile's strategic goals.

Responsibilities

• Leads operations at third-party logistics facilities to ensure seamless supply chain processes
• Serves as a liaison between T-Mobile and its vendors and suppliers to enhance partnerships and resolve issues
• Manages strategic operational issues and escalations independently to maintain continuous service excellence
• Supports a range of initiatives from short to long-term, including special projects and transformation activities
• Develops and monitors programs that align supply chain operations with T-Mobile's strategic goals
• Drives continuous process improvements to optimize supply chain operations
• Facilitates the adoption of new systems and technologies within supply chain operations
• Holds suppliers accountable to contractual SLA commitments, proactively identifying performance gaps and driving resolution to ensure operational continuity

Requirements

• Bachelor's Degree plus 3 years of related work experience OR advanced degree with 1 year of related work experience OR combination of education and experience deemed equivalent (Required)
• Acceptable areas of study include Business, Supply Chain Management, Engineering, Industrial Management or related field (Preferred)
• 4-7 years managing operations in supply chain, transportation, or distribution within a logistics environment (Preferred)
• 4-7 years leading vendor management and strategic supplier relationships (Preferred)
• 2-4 years implementing and managing new technologies or systems within supply chain operations (Preferred)

Skills

• Analytical Thinking (Required)
• Change Management (Required)
• Demand Planning (Required)
• Inventory Management (Required)
• Operations Management (Required)
• Problem Analysis (Required)
• Project Management (Required)
• Strategic Thinking (Required)
• Supply Chain Management (SCM) (Required)
• Supply Chain Operations (Required)
• Vendor Management (Required)

Qualifications

• Certified Supply Chain Professional (CSCP) – A certification that validates expertise in supply chain management, enhancing knowledge in supplier and customer relations, international trade, the use of information technology to enable supply chain operations, and skills to increase efficiency across the supply chain (Preferred)
• Project Management Professional (PMP) – Certification that demonstrates understanding and expertise in project management, which is crucial for leading supply chain improvement programs and special projects (Preferred)
• At least 18 years of age
• Legally authorized to work in the United States

Pay

Base Pay Range: $77,200 - $139,300. The pay range is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range. Corporate bonus target: 15%. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance.

Benefits

Full and part-time employees have access to the same benefits when eligible. Benefits include:

• Medical, dental, and vision insurance
• Flexible spending account
• 401(k) with company match
• Employee stock grants and employee stock purchase plan
• Paid time off and up to 12 paid holidays (about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually)
• Paid parental and family leave
• Family building benefits
• Back-up care and enhanced family support
• Childcare subsidy
• Tuition assistance and college coaching
• Short- and long-term disability
• Voluntary AD&D, accident, life, disability, and long-term care insurance
• Mobile service and home internet discounts
• Pet insurance
• Commuter and transit programs