Revenue Systems & Process Manager

About

This is an in-office position based in Draper, UT or San Clemente, CA. NEOGOV is a leading provider of public-sector technology solutions, dedicated to improving efficiency and effectiveness in government and education sectors. We are committed to empowering our customers to support the public servants they employ, the communities they serve, and the talented teams that bring our platform to life. Our solutions transform complex HR and compliance workflows into simple, intuitive experiences, helping public-sector organizations reduce friction, improve efficiency, and focus on what matters most.

What You Will Do

• Play a key role in the strategy, roadmap, and administration of the revenue technology stack, including Salesforce, Gong, Outreach, Pursuit, SPIFF, Qualified, and Highspot, ensuring each platform is configured, integrated, and maintained to support the full revenue lifecycle.
• Lead cross-platform integration work across the stack to eliminate manual handoffs, reduce duplicate data entry, and create a seamless day-to-day experience for team members.
• Design, document, and continuously refine revenue technologies and processes, enhancing motions like lead to close, forecasting, and opportunity management.
• Translate business requirements from sellers, SDRs, SEs, and department leaders, into system configurations, workflow automations, and clear process documentation.
• Partner with the Revenue Enablement team on every technology and process rollout to ensure a corresponding training curriculum and reference materials exist before and after go-live.
• Build and maintain a centralized playbook and knowledge base defining how, when, and why each tool should be used across the revenue organization.
• Support Marketing in aligning shared tools, such as Qualified for pipeline generation and Highspot for content.
• Own change management for major system or process changes, including communication plans, training schedules, and structured feedback loops with end users.
• Maintain a living technology inventory and rationalize tool overlap, retiring or consolidating platforms where they no longer have value.
• Define and track adoption, utilization, and performance metrics for every tool in the stack, publishing a recurring scorecard that ties usage to expected outcomes.
• Conduct platform health and ROI reviews, recommending renewal, expansion, consolidation, or replacement decisions based on usage data and business impact.
• Continually evaluate emerging AI capabilities embedded in the current stack (Gong conversation intelligence, Outreach sequence optimization, Highspot content recommendations) and outline recommendations and strategies for usage.
• Prepare and deliver executive-ready updates for senior leaders within the Revenue organization summarizing tech stack health, process maturity, AI initiatives, and their measurable impact on the business.

Who You Are

• 5+ years in Revenue/Sales Operations, Sales Systems, Enablement, or a related role with hands-on ownership of a revenue tech stack.
• Deep experience of sales engagement, conversation intelligence, and content enablement platforms (Outreach, Gong, Highspot, or comparable tools).
• Highest analytical skills with a strong program management skillset.
• Demonstrated experience developing or redesigning revenue processes in partnership with multiple functional stakeholders (Sales, Marketing, Sales Engineering, Partnership, or similar).
• Track record of building adoption or performance metrics and presenting them to senior leadership.
• Strong cross-functional communication skills; comfort operating without direct authority over partner teams (Enablement, Procurement, Partnerships).
• Working knowledge of how AI features are being applied within sales/revenue technology and a point of view on responsible, incremental adoption.
• Self-starter that takes ownership of identifying gaps in skillsets, processes, and technology without high oversight.

Essential Functions

• Work in NEOGOV’s Draper, UT or San Clemente, CA office.
• Sit or stand for prolonged periods of time while typing/reading/listening.
• Organize work, time, and thoughts.

What NEOGOV Offers

• Competitive Wages
• Comprehensive Benefits package (medical, dental, vision, etc.) for full-time employees effective Day 1
• Generous PTO to support work-life balance
• 401K Matching
• 12-week Paid Parental Leave
• Autonomy to grow and find your career path with supportive leadership
• Company provided lunches and a kitchen fully stocked with snacks and drinks in the Draper office
• In-house gym in the Draper office
• Inclusive and diverse work environment