Revenue Support Manager

Key Responsibilities

• Administer and enforce corporate credit policies in alignment with company guidelines and leadership direction.
• Maintain and update customer account information, ensuring records remain accurate, complete, and compliant with tax and regulatory requirements.
• Manage customer credit limits by reviewing requests, evaluating creditworthiness, obtaining credit reports, and approving credit adjustments within established authority levels.
• Process new customer credit applications, verify required documentation, establish approved accounts, and coordinate the collection and submission of tax-related forms.
• Review and manage job account requests, ensuring all required information is received, credit terms are established, and appropriate stakeholders are notified of account setup details.
• Serve as a primary contact for inquiries related to new account creation and credit application status.
• Collaborate with internal teams to support efficient customer onboarding and account maintenance processes.
• Perform additional duties and special projects as assigned.

Job Requirements

• High School Diploma or GED required; Bachelor's degree preferred.
• 3+ years of experience in commercial credit, accounts receivable, revenue support, or a related financial function.
• Professional credit certifications, such as NACM, are a plus.
• Prior experience within a wholesale distribution environment is beneficial.
• Proven ability to establish positive working relationships with both customers and internal teams.
• Strong verbal and written communication abilities.
• Excellent organizational skills with the ability to manage multiple priorities and deadlines.
• Ability to work effectively in a dynamic, fast-moving environment.
• Strong problem-solving and analytical capabilities.
• Self-motivated with the ability to work independently and take initiative.
• Effective time management and multitasking skills.
• Proficiency with Microsoft Office applications, including Excel, Word, and Outlook.
• Experience leading, mentoring, or coaching team members is highly desirable.
• Ability to communicate effectively in English, both verbally and in writing, to ensure compliance with company policies, training requirements, and safety procedures.

Job Requirements (continued)

• This position primarily operates in an office environment and requires frequent use of computers, telephones, and other standard office equipment.
• Employees may be required to sit, stand, walk, bend, kneel, crouch, or reach as needed throughout the workday.
• Extended periods of computer use are required.
• Visual capabilities necessary for the role include reading, data review, close-up work, and the ability to distinguish details accurately.
• Reasonable accommodations may be provided to enable qualified individuals with disabilities to perform the essential functions of the position.