Revenue Specialist I (ROPS)

What Will You Do?

This position performs revenue cycle duties including but not limited to:

• Processing patient insurance information through the patient intake process
• Collecting payment on outstanding patient balances
• Resolving credits when overpayments are received from payers and issuing refunds
• Communicating with insurance payers to ensure proper insurance coverage for patients
• Ensuring timely and accurate reimbursement for dialysis services rendered at clinics
• Responding to payer communications
• Collaborating with other revenue operations teams to ensure seamless processes across teams
• Partnering with clinic teammates such as Insurance counselors, social workers, and facility administrators to ensure timely and accurate insurance information
• Helping identify process changes and opportunities for continuous improvements
• Maintaining current patient account information at all times
• Maintaining confidentiality of all company and patient information in accordance with HIPAA regulations and DaVita policies

Other Duties Could Include

May be asked to work overtime as needed

Experience And Required Skills

• Excellent critical thinking and problem-solving skills
• Strong communication and interpersonal skills
• The ability to adapt quickly
• Ownership: Teammates in this position will own a book of business
• Create a special place: Understands and embraces the DaVita culture

Minimum Qualifications

• Health insurance claims experience
• High school diploma or equivalent
• Basic computer skills and proficiency in MS Word, Excel, and Outlook