Revenue Specialist

Responsibilities

• Review accounts to ensure that all earned fees are either collected or scheduled appropriately
• Process the refunding/reversing of fees when appropriate
• Review accounts to resolve various issues that could prevent the client from graduating the program
• Analyze and resolve client-specific scenarios to prevent a settlement default
• Reach out to clients to resolve their monthly drafting issues
• Reach out to creditors to resolve settlement-based issues
• Research and resolve issues that put our clients’ settlements at risk
• Communicate issues and trends as they occur to department management
• Research and resolve uncollected payments
• Identify fees that can be pulled forward into this month’s cash flow
• Edit fee structures
• Follow up and resolve payment processing issues
• Prevent settlement defaults by altering fee collection dates
• Review company policies regarding optimizing revenue collections

Requirements

• Ability to problem solve with minimal supervision
• Ability to work as a team player and interact with internal customers, managers, and coworkers in a professional and courteous manner
• Excellent interpersonal skills
• Strong critical thinking and creative problem-solving skills
• Strong time management and organization skills; ability to work independently while able to multi-task in a fast-paced environment

Skills

• Problem solving
• Teamwork
• Interpersonal skills
• Critical thinking
• Time management
• Organization

Qualifications

• Bachelor’s degree preferred or equivalent work experience
• At least one year of related experience required
• Proficient computer skills required with the ability to learn systems quickly
• Proficient with Microsoft Office Suite or related software

Benefits

• Excellent benefits, including Medical, Dental, Vision and company paid Life Insurance
• Generous 401k plan with aggressive company match
• Convenient location near Legacy West