Revenue Reconciliation Analyst

About the role

The Revenue Reconciliation Analyst is responsible for end-to-end management of revenue reconciliation activities for assigned Innovative Medicine customer accounts, including the investigation, analysis, and timely resolution of customer deductions, claims, and delivery service issues (DSIs).

This role provides superior customer service by building strong, collaborative relationships with external customers and internal business partners, while developing a deep understanding of customer business practices, contractual agreements, and internal policies.

Responsibilities

• Own and manage a portfolio of customer accounts with full accountability for deduction resolution, DSI management, and overall account health
• Investigate, analyze, and resolve complex deductions, chargebacks, shortages, pricing discrepancies, and other claims
• Manage the lifecycle of DSIs, including identification, validation, escalation, and resolution in alignment with internal governance processes
• Maintain accurate account balances, including aged deductions, open credits, offsets, and unapplied cash
• Ensure timely resolution of items in line with departmental KPIs (e.g., aging, DSO, open deduction balances)
• Analyze deduction and DSI trends to identify systemic issues, leakage points, and process gaps
• Perform root cause analysis and partner with stakeholders to implement corrective and preventive actions
• Leverage SAP, Excel, and digital tools (including advanced analytics and AI-assisted insights where applicable) to generate actionable insights and support data-driven decision making
• Support development and enhancement of dashboards and reporting to improve business visibility
• Partner with Trade, Finance, Customer Service, Pricing, and other stakeholders to resolve issues and align on customer-specific strategies
• Engage directly with external customers to investigate discrepancies and negotiate resolution outcomes where appropriate
• Influence stakeholders across a matrixed organization to drive accountability and timely issue resolution
• Identify and lead process improvement initiatives to reduce deductions and DSIs and improve operational efficiency
• Identify and drive digital enablement opportunities, including automation, standardization, and enhanced reporting to improve efficiency and reduce manual effort
• Leverage emerging technologies (e.g., advanced analytics, automation tools, AI-assisted insights) to optimize deduction and DSI management processes
• Serve as a subject matter expert (SME) within revenue reconciliation processes, systems, and account management
• Support onboarding, training, and knowledge sharing for new team members
• Provide guidance and informal coaching to junior team members
• Contribute to team workload management, process standardization, and continuous improvement culture
• May require occasional travel (

Requirements

• Bachelor’s degree (Finance, Business, or Supply Chain preferred)
• 2+ years of experience in revenue reconciliation, deduction management, accounts receivable, or related field
• Proficiency in MS Excel (e.g., pivot tables, XLOOKUP/VLOOKUP, data analysis), Word, and PowerPoint
• Digital and data-driven mindset, with ability to leverage tools and emerging technologies to drive business outcomes
• Proven analytical and problem-solving skills with ability to manage complex issues
• Strong collaboration skills and ability to influence without authority
• Strong communication and stakeholder management skills
• Able to work independently, prioritize workload, and manage multiple priorities

Preferred Skills

• Experience working with major pharmaceutical distributors
• Experience with SAP, Salesforce, or similar systems
• Familiarity with DSI management processes and revenue cycle governance
• Knowledge of SOX controls, financial compliance, and audit environments
• Experience in Order-to-Cash, Customer Service, or Supply Chain operations
• Finance knowledge and/or work experience preferred in any of the following areas: accounts receivable, deduction management, or collections
• Exposure to process improvement methodologies (Lean, Six Sigma, FPX)
• Exposure to automation, advanced analytics, or AI-enabled tools in operational or finance environments