Revenue & Property Operations Manager

About the Role

This hands-on, deputy-level position supports Property Management leadership in three key areas: revenue management tool administration and pricing accuracy, personnel management for onsite operations roles, and quality assurance/control across our Hospitality at Home service model. The role reports to the VP of Property Management and offers direct exposure to a Q4 revenue management tool rollout.

Responsibilities

• Revenue Management & Pricing (approx. 1/3)
  • Serve as day-to-day administrator, trainer, and troubleshooter for the selected revenue management tool
  • Audit lease files for accuracy
  • Review pricing workbooks for accuracy
  • Verify amenity pricing is correctly reflected across the portfolio and at new properties at startup
  • Generate renewal pricing and oversight across the portfolio
  • Coordinate the distribution and interpretation of market data to property leasing and management teams to align pricing strategy with the market
  • Confirm new projects are accurately built out in Yardi (in coordination with Yardi system ownership)
  • Support the CFO on revenue management tool evaluation, Q4 rollout, and ongoing tool use and troubleshooting
  • Monitor collections and relationship with collection agency
  • Provide budget & forecasting support during budget season
• Personnel Management (approx. 1/3)
  • Screen and interview candidates for Assistant Property Manager and Property Manager openings; assist with interviewing Leasing roles portfolio-wide
  • Assist with hiring of Leasing Consultants
  • Train incoming team members (in coordination with existing PM training ownership)
  • Monitor timecard accuracy across onsite teams
  • Provide on-site coverage when an APM or PM seat is vacant or the incumbent is on PTO
• QAQC & Operations (approx. 1/3)
  • Conduct lease audits, including evaluation and use of the Surface.AI platform
  • Understand all tech systems and provide support when needed
  • Create, implement, and track select Operational SOPs
  • Ensure onsite teams are trained on and following the Hospitality at Home service model
  • Support select additional operations projects as assigned

Requirements

• 5+ years in multifamily property operations, revenue management, or a closely related role
• Yardi experience required
• Strong Excel and analytical skills; comfortable auditing financial/pricing data for errors
• Experience with hiring, interviewing, or training frontline property staff a plus
• Comfortable in a hybrid analyst/people-manager/auditor role — this is not a single-lane desk job
• Bachelor's degree preferred or related field and/or equivalent experience
• At least 5 years of multifamily property operations experience required
• Experience with Yardi/Funnel and Revenue Management Tool preferred

Schedule

This is a full-time hybrid position requiring 40 hours per week: 4 days on-site (flexible hours) and 1 day remote. Workdays are Monday through Friday, 8:30 a.m. to 5:00 p.m., with a 30-minute daily lunch break.

Pay

$75,000–$85,000 per year.

Benefits

• Paid Time Off (PTO)
• Minnesota Paid Family and Medical Leave
• Benefits eligibility (medical, vision, dental, HSA with employer contributions)
• Basic life insurance (employer-paid)
• 401k match up to 4%
• Virtual clinic (employer-paid)
• On-Call (ONC) stipend and hours; snow plow after-hours paid at time and a half
• Company-sponsored events and wellness programs

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times