Revenue Operations Strategy Manager

Job Summary

The Manager, Revenue Operations Strategy supports Revenue Operations leadership in developing long-term operational strategies to meet company objectives. This role focuses on maximizing efficiency and productivity through technology, process analysis, and interdepartmental collaboration.

Primary Duties & Responsibilities

• Work closely with Product Management to articulate and outline business requirements for technology initiatives.
• Act as a SME for Business Intelligence and Analytics on Qlik, and other analytics requests.
• Devise strategies for ensuring the growth of Revenue Operations programs and implement process improvements to maximize efficiency and effectiveness.
• Work collaboratively with leadership to identify business needs/wants to achieve department goals.
• Develop, implement, and monitor operational changes to ensure value and success metrics are being met.
• Have oversight of operational systems and processes to provide visibility into the goals, progress, and obstacles of key initiatives being implemented.
• Work closely with the leadership team to identify trends within the department, including but not limited to, training opportunities, productivity, turnover, and customer or internal issues.
• Maintain and update department-specific documentation as needed, while working closely with QA and Training teams to ensure communication and processes are consistent.
• Promote and champion various initiatives to promote a positive culture within the department.

Qualifications

• Bachelor’s Degree required
• Leadership or management experience preferred
• In-depth knowledge of multiple operational functions, including Rev Ops, Core Ops, Provider MGMT, and Account Management preferred
• Masterful organizational, communication, and leadership skills
• Extremely strong analytical skills to investigate and present data to support or solve complex business problems
• Strong Microsoft Office Suite experience, including Excel, PPT, Teams

Working Conditions & Physical Requirements

• The work environment characteristics described here is representative of those of a standard office setting.
• The noise level in the work environment is usually moderate.
• While performing the duties of this job, the employee must be able to remain in a stationary position over 50% of the work day;
• move about inside the office to access files or office equipment;
• use hands to finger, handle, or feel objects, tools, or controls to operate a computer and other office productivity machines;
• reach with hands and arms;
• must communicate and converse with co-workers;
• and detect/discern information accurately.
• Specific vision abilities required by this job include close vision and the ability to adjust focus.

What We Offer

• Possibility for remote and hybrid work opportunities
• Great work-life balance
• Medical, Dental and Vision insurance
• Company paid Life & Disability Insurance
• Flexible Spending Accounts
• 401(k) with employer contribution
• Generous Paid Time-Off policies
• Employee Assistance Program
• Referral Program