Revenue Operations Manager

About the role

The Revenue Operations Manager, also known as the Sales Operations Manager, plays a crucial role in supporting the Outside Sales organization at Steno. Reporting directly to the Vice President of Revenue Operations, this role focuses on driving efficiency and effectiveness through systems, data, and processes.

Responsibilities

• Serve as the primary Sales Operations point of contact for Outside Sales Directors, partnering closely on territory planning, target setting, activity management, and performance reporting.
• Maintain and optimize CRM (HubSpot) workflows, data hygiene, and configurations specific to the Outside Sales motion.
• Create and maintain dashboards and reports that give Sales Directors and reps visibility into pipeline, forecast, and rep performance.
• Support sales process design and enforcement - qualification stages, approval processes, and handoffs to/from other teams.
• Identify and resolve operational bottlenecks affecting Outside Sales productivity, escalating or partnering cross-functionally where needed.
• Create and maintain documentation and training materials for Outside Sales tools and processes; support onboarding of new reps from a systems/process perspective.
• Partner with the broader Rev Ops team to ensure Outside Sales processes stay aligned with company-wide GTM systems and standards.

Requirements

• 3+ years of experience in Sales Operations, Revenue Operations, or a related role, ideally supporting an outside/field sales team.
• Strong CRM experience (HubSpot preferred) and ability to build reports, dashboards, and workflows independently.
• Solid analytical skills and ability to translate data into clear recommendations for sales leaders.
• Highly organized and able to manage multiple stakeholder requests and projects at once without dropping the ball.
• Clear communicator and quick to build credibility with sales leaders, even when the news isn't what they want to hear.
• Takes ownership - identifies and fixes issues before they become problems.

Qualifications

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Experience with Salesforce or similar CRM systems.
• Proficiency in Microsoft Office Suite.
• Ability to work independently and collaboratively within a team.

Skills

• Data analysis and interpretation.
• CRM system management and optimization.
• Project management and organizational skills.
• Effective communication and interpersonal skills.
• Problem-solving and critical thinking abilities.

Benefits

• Equity Steno offers stock options to eligible employees.
• Comprehensive benefits package including medical, dental, and vision coverage.
• Flexible schedule and remote work options.
• PTO and paid time off.
• Opportunities for growth and development.

Pay

The starting salary range for this position is $130,000 - $156,000, with an incentive bonus included.

Schedule

This is a full-time, remote position.