Revenue Operations Manager

About the Role

The Revenue Operations Manager is part of the Cash Receipting and Pledge Team within the Revenue Compliance department. The role is responsible for managing the Revenue Operations team within Cash Receipting and Pledge Team that enters and codes transactions related to batches of checks and ACHs received at the Arlington office. The position also performs analysis and monitoring related to revenue compliance.

The Revenue Operations Manager provides oversight and management to a team that is vital to the timely and accurate processing of gifts, and ensuring revenue compliance with internal and external financial, accounting, and administrative policies and procedures. The Manager works cross-functionally to ensure consistency in coding with Development Operations and the Cash Receipting Manager to ensure batches are processed accurately, timely and adhere to compliance with GAAP/FASB standards. They also are part of the Cash Receipting and Pledge Team's management group that sets strategy and tactics for the teams.

This position is a hybrid position where the chosen candidate will be expected in office when necessary for meetings and to assist in general cash receipting needs.

What You'll Do

• Manage all aspects of coding revenue deposited at the Arlington Office to ensure business processes and procedures facilitate compliance with GAAP/FASB standards.
• Ensure daily receipts are recorded timely and accurately.
• Perform monthly review and analysis of clearing accounts, including monitoring and resolving balances.
• Review receipts to ensure compliance with anti-money laundering procedures.
• Supervise a team which includes onboarding, training, and conducting ongoing performance evaluations.
• Perform backfill functions for the Cash Receipting Manager as needed.
• Monitor Key Performance Metrics and recommend and implement process changes to improve performance.
• Measure individual performance metrics to identify both areas of excellence and those that need attention.
• Reinforce consistency in the organization's policies and procedures and provide support related to relevant field.
• Ensure programmatic commitments, TNC policies and procedures, financial standards and legal requirements are met and managed for compliance.
• Ensure the programmatic work is collaborative and well-integrated across organization.
• Implement and manage new initiatives.
• Manage and implement multiple projects.
• Work within a budget, negotiating and contracting with vendors.
• Report to leadership on activities.
• Ensure review of all coding for the team and train accordingly.
• Review and monitor key revenue streams within TNC to ensure accuracy in recording donor intent.
• Work with other stakeholders to answer questions about coding and revenue compliance from customers within TNC.
• Create and keep current business procedures and maintain supporting documentation for later reference and audit.
• Report on the activities of their team for KPI and SLA purposes.
• Assist all levels of personnel in their specialty area, including but not limited to their direct team, other business units, and WO functions.
• Respond to complex employee/management questions and problems within the team and with stakeholders in the Conservancy and beyond based on advanced knowledge of gift coding.

What You'll Bring

• Bachelor's degree in finance, Accounting or Business Administration and 5 years' related experience or equivalent combination.
• Experience with accounting principles, practices and regulations.
• Experience recruiting, supervising and developing staff.
• Experience with GAAP.
• Experience, coursework or other training with U.S. Federal Uniform Guidance, state and local regulations, multilateral and international regulations, and standard contract clauses, as applicable.
• Excellent analytical and quantitative skills.
• Receivables management experience, including Federal government invoicing and receipting.
• Experience with Blackbaud CRM.
• Experience with Unit 4 Agresso Business World.
• Experience in manipulating, analyzing, and interpreting data.
• Advanced expertise in Microsoft Excel.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Experience monitoring for and ensuring compliance with organizational policy, applicable law and regulation, and finance/accounting/management best practice.
• Experience evaluating the adequacy and effectiveness of management controls; interpreting guidelines and analyzing factual information to adapt or modify processes as needed.
• Ability to resolve complex issues independently within program area.
• Experience acting as a resource to others to solve problems.
• CPA or CIA license.
• Multi-lingual skills and/or multi-cultural experience appreciated.

Pay & Benefits

The starting pay range for a candidate selected for this position is generally within the range of $116,960.00 – $125,730.00. Where a successful candidate's actual pay will fall within this range will be based on a variety of factors, including, for example, the candidate's location, qualifications, specific skills, and experience.

TNC offers a competitive, comprehensive benefits package including health care benefits, flexible spending accounts, a 401(k) plan with an 8% employer match, parental leave, accrued paid time off, life insurance, disability coverage, employee assistance program, other life and work well-being benefits.

This response is AI-generated, for reference only.