Revenue Operations Manager

About the Role

This position leads the development of the operational infrastructure for a unified Go-to-Market (GTM) organization, integrating Marketing, Sales, and Customer Success functions.

Responsibilities

• Build and maintain executive dashboards and a comprehensive metrics framework aligned with company targets.
• Design forecasting models, pipeline metrics, and cadence for business reviews.
• Establish and govern consistent definitions for core metrics like pipeline stages, MQL/SQL, and churn.
• Develop account segmentation and territory strategies across functions.
• Collaborate on quota-setting, capacity planning, and incentive alignment.
• Manage recurring metrics reviews, business reviews, and operational signals for expansion and churn risk.
• Partner on pricing, packaging, and revenue recognition processes.
• Oversee GTM systems, data integrity, and technology roadmap, including CRM and BI tools.

Requirements

• 8+ years in Revenue or GTM Operations, with experience building or unifying functions.
• Proven ability to align reporting across Marketing, Sales, and Customer Success.
• Expertise with CRM and GTM platforms (e.g., Salesforce, HubSpot, Gainsight).
• Strong influencing skills and comfort operating in ambiguity.