Revenue Operations Analyst

Position Summary

The Revenue Operations Analyst supports the revenue operations function through data-driven analysis and reporting across pricing, revenue management, forecasting, KPI governance, and process improvement activities. The role analyzes revenue, pricing, customer, operational, and market data to identify trends, risks, and opportunities that enhance revenue growth, customer retention, price realization, and margin performance across Casella's waste, recycling, and resource management operations.

Key Responsibilities

• Analyzes pricing, fee execution, discounts, exceptions, and price realization data to identify revenue enhancement opportunities and support pricing governance initiatives.
• Develops, maintains, and enhances dashboards, scorecards, reports, and key performance indicators that provide visibility into revenue, pricing, retention, churn, volume, margin, and new business performance.
• Evaluates revenue trends, customer performance, market dynamics, and operational data to identify risks, opportunities, and actionable business recommendations.
• Supports forecasting, budgeting, variance analysis, scenario modeling, and revenue planning activities to improve business decision-making and financial performance.
• PARTNERS WITH SALES, FINANCE, OPERATIONS, CUSTOMER CARE, AND SALES OPERATIONS TO VALIDATE DATA, SUPPORT REVENUE INITIATIVES, AND ENSURE ALIGNMENT OF REPORTING AND PERFORMANCE OBJECTIVES.
• Conducts analyses of customer, pricing, service, and revenue data to improve revenue visibility, price realization, customer retention, and profitability.
• AUDITS PRICING, FEE COMPLIANCE, REVENUE MANAGEMENT PROCESSES, AND REPORTING ACCURACY TO IDENTIFY REVENUE LEAKAGE RISKS AND PROMOTE PROCESS CONSISTENCY.
• MaintAINS KPI definitions, data standards, reporting methodologies, and governance practices that support a single source of truth across the organization.
• PREPARES EXECUTIVE-READY ANALYSES, REPORTS, PRESENTATIONS, AND RECOMMENDATIONS THAT TRANSLATE COMPLEX DATA INTO CLEAR BUSINESS INSIGHTS AND STRATEGIC ACTIONS.

Nature & Scope

The Revenue Operations Analyst operates in a highly collaborative, data-driven environment that supports enterprise-wide revenue management, pricing, forecasting, and performance reporting. The position applies analytical, financial, and business expertise to collect, interpret, and communicate information across multiple revenue streams, customer segments, service lines, and geographic markets. The role serves as a key analytical partner to Revenue Operations, Sales, Finance, Operations, Customer Care, and field leadership, helping identify opportunities to improve revenue performance, customer retention, pricing effectiveness, fee execution, and margin achievement.

Career Path Progression

• Revenue Operations Analyst (Professional Level): Three to five years of progressively responsible experience in revenue operations, pricing, finance, sales analytics, business analytics, revenue management, or related analytical disciplines. Minimum of three years of experience required.
• Senior Revenue Operations Analyst (Advanced Level): Six or more years of progressively responsible experience in revenue operations, pricing, finance, sales analytics, business analytics, revenue management, or related disciplines. Working with a high degree of independence, the Senior Revenue Operations Analyst serves as a subject matter expert in pricing analysis, revenue reporting, KPI governance, forecasting support, and performance analytics. The role leads complex analytical projects, develops advanced methodologies and reporting frameworks, identifies strategic risks and opportunities, recommends action plans, and supports enterprise-wide initiatives designed to improve revenue visibility, price realization, customer retention, margin performance, and operational effectiveness.