Revenue Operations Analyst – Account Management

What You'll Do

• Build, maintain, and enhance Salesforce reports and dashboards for the Account Management organization covering renewals, expansion pipeline, product adoption, and account health.
• Support the AM organization with day-to-day questions on data, reports, territories, and basic CRM workflows.
• Maintain data quality by running regular audits on accounts, contacts, and opportunities, and coordinating clean-up and process improvements.
• Assist with testing, deployment, and adoption of GTM systems and process changes that impact AM.
• Help with quota loading, attainment tracking, and basic incentive/commission operations for AM in partnership with Revenue Operations and Finance.
• Execute ad hoc analyses to inform leadership decisions and strategic initiatives.
• Document AM processes, definitions, and reporting standards to enable self-serve insights and consistent execution across global teams.

What You’ve Done

• 1–3+ years of experience in Revenue Operations, Sales Operations, Customer Success Operations, Business Operations, or a similar analytical role in a B2B SaaS or Applied AI environment.
• Bachelor's degree and/or related experience.
• Hands-on experience with Salesforce (or a comparable CRM) building reports and dashboards, troubleshooting data issues, and supporting users.
• Strong proficiency with spreadsheets (Google Sheets or Excel) for analysis, data cleaning, and lightweight modeling.
• Experience working with post-sale motions (Account Management or Customer Success), such as renewals and expansion, is a plus.
• Proven track record of managing multiple requests, organizing work, and meeting deadlines in a fast-paced, scaling environment.
• Clear, confident communicator who can translate data into simple narratives for business stakeholders and collaborate effectively with global teams.

Pay

Expected salary range $75,000 - $85,000

Benefits

• Flexible hours and working schedules
• Growing organization with career pathing and development opportunities
• Tons of perks and extras in every location for all Phenoms!

Diversity, Equity, & Inclusion

We want you to be your best self and to pursue your passions! Diversity is essential to building phenomenal teams, products, and customer experiences. Phenom is proud to be an equal opportunity employer taking collective action to build a more inclusive environment where every candidate and employee feels welcomed. We recognize there is more to be done. Our teams are committed to continuous improvement until these powerful ideas are ingrained in our culture for Phenom and employers everywhere!