Revenue Cycle Systems Analyst

Northpoint Recovery Holdings, LLC began in 2009 as Ashwood Outpatient and officially launched the Northpoint platform in 2015. Now celebrating 10 years of growth in 2025, Northpoint is a leading behavioral healthcare provider offering evidence-based treatment for adults with substance use and co-occurring disorders through the Northpoint Recovery brand, and mental health treatment for adolescents through Imagine by Northpoint. Operating under an in-network, commercial insurance model, Northpoint has grown exclusively through de novo expansion—from two facilities to seventeen across the Western U.S.—with more planned in both existing and new markets. We’re guided by core values of humility, heart, inspiration, and conviction. Our mission is simple: saving lives and restoring relationships by helping people get their lives back, and treating every individual with empathy and respect.

About the role

As a key member of the Revenue Cycle Management team, the RCM System Analyst has a strong background in systems setup, configuration, and analysis within the healthcare sector. This role will spearhead cross-functional systems updates and configuration projects, leverage advanced data modeling techniques with the Business Intelligence department to drive strategic decision-making, and identify optimization opportunities within Revenue Cycle Management. The ideal candidate blends technical expertise with business acumen, is a self-starter and strategic thinker, and can translate key business questions into systems-driven strategies. Strong communication skills are essential to provide clear, actionable feedback to staff regarding performance and productivity.

Responsibilities

• Develop RCM applications and solutions by investigating processes to understand data and workflows with individual tasks and transactions.
• Participate in Information Systems group projects to support new and installed systems with a focus on EHR, EMRs such as: Advanced MD, KIPU, Therasoft, Lighting Step, Waystar, Office Ally Verify Tx, and other business systems and enterprises.
• Support cross-functional teams during implementations/renewals and develop solutions for plan variations.
• Configure and customize systems such as EMR, EHR, and practice management platforms.
• Analyze internal workflows to recommend and implement IT solutions that improve efficiency.
• Resolve technical issues related to RCM systems, ensuring minimal disruption to clinical and financial operations.
• Provide support to team members for escalations and complex configuration requests.
• Provide application support to meet the requirements of assigned user departments, working with department system owners and super-users.
• Lead on the configuration team by supporting training, process development, and peer review/QA.
• Work closely with the Principal Analyst to ensure timely response to user requests for software maintenance and enhancement.
• Plan, design, test, document, train, implement, and provide ongoing support for systems; work with functional management and staff to define problems and devise solutions; perform workflow analysis in user areas; conduct quality control; and manage problems and changes.
• Serve as a team member for new systems or enhancements.
• Partner with the EMR Specialist and BI/technology teams to ensure the reporting and analytics infrastructure is stable and high-performing.
• Ensure compliance with all Health Insurance Portability and Accountability Act (HIPAA) standards.
• Support financial and billing audit and data requests.
• Maintain confidentiality in accordance with established policies, procedures, and standards of care.
• Adhere to all Company policies and procedures.
• Perform other job-related duties as assigned.

Requirements

• Bachelor's degree in information systems, health information management, healthcare-related field, or a related field is required; Master’s degree preferred.
• 3 years of experience in Revenue Cycle Management and systems configuration, systems analysis, and systems implementation in health systems is required.
• Behavioral Health/Addiction Treatment RCM experience is strongly preferred.
• Strong analytical and problem-solving skills.
• Advanced proficiency in Excel, Word, and PowerPoint, complemented by expertise in tools like Power BI, AI, and clearinghouse.
• Ability to work independently and as part of a team.
• Strong understanding of CPT and ICD-10 coding regulations and familiarity with major payer guidelines.
• Self-motivated, organized, and detail-oriented.
• Demonstrated ability to develop both internal and external working relationships.
• Proven skills in working independently on several projects concurrently.

Skills

• Excellent critical thinking and organizational abilities.
• Strong enterprise systems thinking.
• Excellent communication skills: ability to communicate clearly and concisely, verbally and in writing.
• Ability to quickly and effectively identify and resolve difficult situations.
• Comfortable analyzing information and dealing with complex data.
• Attention to detail and accuracy.
• Ability to handle confidential material reliably.
• Ability to interact and communicate with individuals at all levels of the organization.
• Ability to perform several tasks concurrently with ease and professionalism.
• Ability to effectively prioritize workload in a fast-paced environment.
• Proficiency with Microsoft Office Suite.

Benefits

• Subsidized health insurance coverage for employee, spouse, and dependent(s).
• 100% employer-paid basic life insurance equal to 1x annual salary, up to $100,000.
• 100% employer-paid Employee Assistance Program.
• Voluntary dental, vision, short-term disability, supplemental life & AD&D, critical illness, accident, and hospital indemnity insurance.
• Pre-tax savings accounts for all IRS-allowable medical and dependent care expenses.
• Generous paid time off plan.
• Employee referral bonuses.
• 401K retirement plan with employer match.

Pay

$28–30/hour.

Schedule

Monday–Friday, 8:00 AM–5:00 PM MST. Hybrid remote with on-site work at the Home Office in Meridian, ID on alternating weeks.