Revenue Cycle Support Manager

About the role

The Revenue Cycle Support Manager will provide operational and project-based support to the Revenue Cycle team, partnering closely with leadership to support day-to-day operations, identify efficiency opportunities, assist with process standardization, and help drive key initiatives across revenue cycle functions. This role requires a collaborative leader who can balance operational execution with project management responsibilities while maintaining a strong focus on financial performance, patient experience, and operational excellence.

This position is established as an initial six-month assignment to support specific business and operational priorities within the Revenue Cycle organization. At the conclusion of the six-month period, business needs, performance, and organizational requirements will be evaluated to determine the future status of the role.

Responsibilities

• Support the Director of Revenue Cycle in the execution and oversight of revenue cycle operations.
• Monitor and analyze key performance indicators (KPIs) related to billing, collections, denials, accounts receivable, and reimbursement performance.
• Identify operational challenges and develop solutions to improve efficiency and effectiveness.
• Ensure adherence to internal processes, policies, and revenue cycle best practices.
• Collaborate with vendor partners and internal stakeholders to address operational issues and performance concerns.
• Lead or support short-term initiatives designed to improve revenue cycle performance and operational processes.
• Document current workflows and recommend process enhancements to improve productivity, accuracy, and customer experience.
• Assist in implementing process changes, system enhancements, and operational improvements.
• Track project milestones, risks, dependencies, and outcomes to ensure timely execution.
• Prepare recurring and ad hoc reports to support leadership decision-making.
• Analyze trends related to denials, aging accounts, reimbursement, claim accuracy, and other revenue cycle metrics.
• Present findings and recommendations to Revenue Cycle leadership.
• Assist with communication and change management efforts related to operational improvements.
• Provide guidance and support to team members and project participants as needed.
• Assist with onboarding, training, and knowledge-sharing efforts within the Revenue Cycle organization.
• Foster a culture of accountability, collaboration, and continuous improvement.

About You

• Bachelor's degree in Business, Healthcare Administration, Finance, Accounting, or related field, or equivalent combination of education and experience.
• 5+ years of experience in revenue cycle management, healthcare operations, medical billing, claims management, or related functions.
• Strong analytical and problem-solving skills.
• Experience managing projects and driving process improvements.
• Advanced proficiency with Microsoft Excel and reporting tools.
• Excellent communication, organization, and stakeholder management skills.
• Ability to manage multiple priorities in a fast-paced environment.

Benefits

• Comprehensive benefits package including medical and dental coverage, tax-free savings plans, and life insurance.
• Vision coverage and associate discounts on products.
• 401(k) with competitive company match.
• Accrual of paid time off (PTO) and paid holidays from day one.