Revenue Cycle Support Expert - Long-Term Care

Key Responsibilities

• Serve as the subject matter expert for all financial applications and resolve client needs via phone, Zoom, or email.
• Host financial management solution training sessions to enable client success.
• Create and maintain financial reporting training materials.
• Escalate unresolved issues through appropriate processes.
• Work collaboratively with solution and engineering teams to identify, document, test, and resolve client-facing issues.
• Perform other job duties as assigned.

Required Qualifications

• Bachelor's Degree or equivalent work experience
• At least 4-6 years relevant work experience
• Experience supporting financial operations, billing workflows, or financial software solutions
• Strong troubleshooting and analytical skills with the ability to resolve complex financial discrepancies

Preferred Qualifications

• Experience supporting Long-Term Care (LTC) or nursing home financial operations
• Previous software support, technical support, or client-facing application support experience
• Familiarity with ticketing or case management systems such as Salesforce or ServiceNow
• Experience auditing financial discrepancies, month-end close processes, or billing reconciliations

Job Expectations

• Willing to work additional or irregular hours as needed
• Must work in accordance with applicable security policies and procedures to safeguard company and client information
• Must be able to sit and view a computer screen for extended periods of time

Benefits

• Excellent medical with Rx, dental, and vision benefits
• Mental Health support through EAP
• Generous paid time off, plus 13 paid holidays
• 100% vested 401(K) retirement plans
• Education assistance up to $2500 per year