Revenue Cycle Sr. Project Manager

General Summary

The Senior Revenue Cycle Project Manager is responsible and accountable for the collaborative leadership of multiple assigned projects involving interdisciplinary teams. They oversee the entire project life cycle from original concept through final implementation and benefit realization. They facilitate the work of the project team, insuring on-time, on-budget, completion of the work effort within the approved scope. The position will interact with all stakeholders affected by the project, including executive leadership, revenue cycle and other operational stakeholders, vendors, information management, and front-line staff.

Essential Job Functions

• Responsible for overall management of assigned projects and initiatives, from initiation through closure and transition to standard operating procedures to ensure sustained outcomes as directed by Revenue Cycle PM leadership.
• Implement post project auditing at regular intervals to ensure alignment with defined benefits.
• Work effectively with all staff, including providers, senior executives, operational leadership and front-line staff.
• Facilitate and manage multi-disciplinary project teams; collaborate with operational owners to draft the charter, set goals and priorities for project.
• Collaborate closely with information management and operational owners to develop and refine project plans that achieve the desired outcomes within budget.
• Maintain accurate project plans to ensure timely completion of activities, modifying as appropriate in collaboration with project leadership timelines and expectations.
• Develop, execute and manage project scoping, work plans, schedules, estimated resource requirements and status reports.
• Manage activities of the project team and acts as central coordinator of project communication.
• Demonstrate effective issue escalation, resolution and conflict management skills reinforcing a team-focused culture and ensuring the project continues to move forward.
• Communicate project status, including issues and risks, to the project team, stakeholders and leadership.
• Present solution options for issues and risks to project leadership, document decision, next steps and assess for impact to project scope, timeline and budget.
• Define roles and responsibilities for each member of the team including escalation protocol and decision-making authority.
• Follow established revenue cycle processes and protocols for effective project oversight.
• Foster teamwork and camaraderie within revenue cycle and with departments across the organization.

Senior Project Manager Responsibilities

• Mentor the revenue cycle team on the principles of project management to ensure results are delivered on time, on budget and with the stated benefit.
• Design and maintain the revenue cycle project health dashboards, area specific drill downs, and leader summaries.
• Design, implement and maintain the SharePoint document repository.
• Lead failure analyses, focusing on continuous improvement and developing systems that obviate future errors.

Knowledge, Skills, And Abilities

• Bachelor’s degree required. Master’s degree preferred.
• Three plus years of project management experience and Epic revenue cycle applications experience required. Project Management certification preferred.
• Experience managing complex, enterprise-wide healthcare IT projects preferred; certification in an Epic revenue cycle application preferred.
• Excellent project management, change management and prioritization.
• Able to organize and manage a project from initiation through closure and transition to standard operating procedures.
• Effective communication, conflict resolution and problem resolution skills, including facilitation of groups, presenting to groups at all levels, assisting others to present effectively.
• Effective listening skills to understand various perspectives and ability to synthesize findings to achieve results.
• Excellent analytical and process/systems thinking skills; excellent problem-solving skills.
• Demonstrated skills in the use of excel, visio, power point, and other Microsoft Office products. MS project preferred.
• Excellent written and verbal skills.
• Excellent interpersonal skills, including ability to understand and articulate the needs of the customer and assist them in making the necessary decisions to accomplish their objectives.
• Demonstrated ability in earning creditability with leaders across the healthcare organization including clinicians.
• Ability to challenge team members to perform against designated timelines in a team-oriented manner.
• Experience in an Academic Medical Center is preferred.

Pay Range

$93,600.00 - $154,440.00