Revenue Cycle QI Trainer - Hospital Billing

About the role

Align yourself with an organization that has a reputation for excellence. Cedars-Sinai was awarded the National Research Corporation’s Consumer Choice Award 19 times for providing the highest-quality medical care in Los Angeles. We also were awarded the Advisory Board Company’s Workplace of the Year, recognizing hospitals and health systems nationwide with outstanding levels of employee engagement.

Responsibilities

• Develops and provides educational material/programming, facilitates the collection and analysis of training-specific feedback, and mentors team members to ensure ongoing growth and development goals (personal and company) are achieved.
• Addresses Cedars-Sinai Revenue Cycle system updates/upgrades, changes in workflow, leadership recommendations for improvement, workflow changes to address compliance needs, performance/quality improvement initiatives, and ongoing training and development support as defined by the Revenue Cycle Support Services Director.
• Ensures workflow is understood through training and job aid availability, staff performance expectations can be adhered to post-training, and supports workflow expectations to optimize job performance.
• Facilitates and delivers technical training, including assessment, preparation, delivery, and evaluation to meet the operational and technical training needs of the revenue cycle.
• Actively participates as a subject matter expert (SME) in projects and maintains meaningful relationships with business partners, Enterprise Information Services (EIS), leadership, system users, and vendors.
• Uses detailed understanding of the Electronic Health Record (EHR – CS-Link/Epic) to competently develop training curriculum and facilitate training delivery.
• Analyzes integrated workflow, application dependencies, and user competencies through collaboration with end users, SMEs, and application analysts to determine learning objectives.
• Designs and maintains role-based training materials and scenarios, crossing CS-Link/Epic modules and other applications, incorporating best practices based on adult learning principles.
• Translates complex and integrated technical functionality and workflow into easily understood steps.
• Validates information prior to incorporating into curricula.
• Devises modes of assessment to measure the effectiveness of the course and actively incorporates feedback to improve training.
• Facilitates technical training while monitoring and adjusting the approach to ensure maximum transfer and retention of knowledge among a variety of audiences.
• Contributes to the planning, design, development, build, and maintenance of patient scenarios in the training environment, especially related to integrated areas.
• Incorporates best practices and the latest tools from CS-Link/Epic.
• Assists with training environment testing.
• Applies project management principles to support the creation of project tasks, including recommendations of tasks, work estimates, and assignments.
• Serves as an EIS liaison for basic and complex functionality questions for implementations and upgrades with a range of customers including business operations, system users, and vendors.
• Designs, maintains, and updates documentation of processes and procedures for Epic training curricula, authoring tools, and application best practices.
• Takes ownership of personal growth and stays informed of emerging technologies.

Requirements

• High school diploma or GED required.
• Bachelor’s degree in business, healthcare, health science, public health, education/training, or another related field preferred.
• Certified Healthcare Access Associate (CHAA) preferred.
• EPIC certification in Admission, Discharge, Transfer (ADT), Hospital Billing (HB) Resolute, and/or Physician Billing (PB) Resolute preferred.
• A minimum of 3 years in a supervisory, training, or teaching role required.
• A minimum of 3 years of experience in a revenue cycle application specific to department: Patient Services, Patient Revenue Management-Hospital Billing, and Patient Revenue Management-Hospital Billing preferred.
• Epic hospital billing (PB) experience highly preferred.

Benefits

• Health and dental insurance.
• Paid vacation and time off.
• 403(b) retirement plan.

Our accomplished staff reflects the culturally and ethnically diverse community we serve, fostering a dynamic, inclusive environment that fuels innovation.