Revenue Cycle Operations Manager
Job Purpose
Denova Collaborative Health is seeking an experienced and strategic Revenue Cycle Management (RCM) Operations Manager to lead and optimize revenue cycle performance across the organization.
What You Will Do
Lead Revenue Cycle Operations
Ensure work queues are prioritized, balanced, and aligned with organizational goals
Drive accountability for throughput, quality, and timely resolution of accounts
Monitor workflows and performance to support operational consistency and strong results
Support and Develop Your Team
Lead, coach, and develop supervisors and team members across a team of approximately 22 to 25 staff
Establish clear performance expectations and hold team leaders accountable to productivity, quality, and outcomes
Support hiring, onboarding, and retention efforts to build and sustain a high-performing team
Promote a culture of accountability, consistency, and continuous improvement
Drive Denial Prevention and Process Improvement
Analyze CARC and RARC denial trends to identify root causes and opportunities for improvement
Implement denial prevention strategies that reduce rework, strengthen clean claim performance, and improve revenue recovery outcomes
Translate insights into standardized workflows, SOPs, and system enhancements
Lead continuous improvement initiatives that improve efficiency, accuracy, and overall performance
Strengthen Financial Performance
Own AR performance, denial resolution, and revenue recovery outcomes
Monitor aging, cash trends, collection outcomes, and recovery metrics, escalating payer or process concerns as needed
Reduce avoidable write-offs and delays while improving the speed and accuracy of collections efforts
Communicate financial and operational risks, trends, and opportunities clearly to leadership
Partner Across the Organization
Collaborate closely with clinical, finance, compliance, and operations teams to support accurate documentation, billing, and claims submission
Partner on system optimization, testing, and adoption of new workflows and technologies
Share meaningful performance insights and actionable recommendations with leadership
Support cross-functional alignment that strengthens overall revenue cycle performance
What We Need From You
Bachelor’s degree in healthcare administration, finance, or a related field preferred
10+ years of progressive revenue cycle experience, including denials and revenue recovery expertise
5+ years of leadership experience managing AR and/or denials teams, including experience leading larger teams
Experience leading teams of 15 or more staff preferred
Experience in behavioral health, psychiatry, primary care, AHCCCS, and Medicaid MCOs preferred
HFMA CRCR certification required or obtained within 6 months of hire
Strong understanding of denial management, AR follow-up, payer trends, and revenue recovery strategies
Proven ability to identify root causes, improve financial outcomes, and drive operational improvements
Strong leadership, analytical, problem-solving, and cross-functional collaboration skills
Advanced Excel skills and experience analyzing AR, denial, and payer performance data
Experience with EHR and practice management systems; AdvancedMD and Netsmart myAvatar preferred
Your Work Schedule
Maintain a steady Monday through Friday schedule, 8:00 AM to 5:00 PM. Work from Denova Headquarters (DHQ) during your introductory period. After 90 days, enjoy the opportunity to transition into a hybrid schedule based on business needs.
Perks of Being Part of Denova
Competitive salary structure with potential for quarterly bonuses
Comprehensive low-cost medical, dental, and vision insurance
Generous retirement plan with a 3.5% company match
Secure your future with both long and short-term disability options
Enjoy holiday pay, PTO, and life insurance benefits
We offer an employee wellness program and fantastic discounts for all Denova team members