Revenue Cycle Manager

About the Role

The Revenue Cycle Manager is responsible for overseeing timely follow-up and collection of third-party payer receivables to ensure maximum reimbursement and minimal aging of accounts. This role supervises billers, collectors, and financial counselors; serves as the primary liaison between the facility and third-party payers; and supports month-end close processes.

Responsibilities

• Reviewing and troubleshooting accounts
• Processing and submitting weekly and monthly reports
• Preparing required logs
• Training and supporting staff
• Ensuring adherence to departmental, facility, and corporate policies

Required Skills & Knowledge

• Knowledge of hospital billing and collection workflows, including third-party payer follow-up
• Knowledge of general ledger accounts and adjustment processes
• Knowledge of report preparation, logs, and reconciliation for month-end close
• Knowledge of computer systems and software applications, including basic MS Excel
• Skill in organizing, supervising, and prioritizing workloads to meet strict deadlines
• Skill in reviewing staff work and recommending performance improvements
• Ability to communicate effectively with patients, staff, leadership, and third-party payers
• Ability to demonstrate tact, professionalism, resourcefulness, patience, and dedication
• Ability to accept direction and adhere to facility, departmental, and corporate policies and procedures
• Ability to maintain confidentiality of employee and patient information
• Ability to adapt communication and service delivery to various patient age groups (adult and geriatric)
• Ability to work effectively in a fast-paced, deadline-driven environment
• Ability to meet reporting and month-end close timelines
• Ability to react calmly and effectively when resolving issues or addressing urgent situations

Qualifications

Education: High school graduate or equivalent preferred.

Experience: A minimum of two (2) years of collection experience in a healthcare setting is required, or any combination of education, training, or experience in a business office environment. Hospital experience highly preferred. Working knowledge and understanding of insurance rules and regulations is needed. Basic familiarity with MS Excel.

Additional Requirements: Excellent communication skills and a professional demeanor is needed. Detail oriented and possessing strong time management skills is necessary in order to manage multiple priorities in a fast-paced environment. May be required to work occasional overtime and flexible hours. Weekend/holiday work will be required if the first day of the month falls on a Saturday or Sunday.

Benefits

• Monthly bonus eligible
• 401(k) + matching
• Health Insurance
• 100% company-paid life insurance coverage up to 2x your annual salary
• Vision insurance
• Dental insurance
• 100% company-paid long term disability insurance
• Paid time off
• Paid holidays
• Cafeteria on site + discounted meals
• Employee engagement events
• Employee assistance program
• Employee recognition program
• Free parking
• Career & training development opportunities
• Dynamic and inclusive work environment
• Engaged management team dedicated to your success
• A guiding mission and set of values that serve as both our northstar and yours, anchoring our collective purpose and aspirations

Pay

This is a full-time role and the expected compensation range for this role is $65,000.00 - $75,000.00, plus bonus eligible. Consideration will be provided to experience and skill level.