Revenue Cycle Generalist - Revo Health

About the role

The Revenue Cycle Generalist is an entry-level position that provides administrative support to the Billing and Reimbursement departments. This is a full-time role, Monday - Friday 8:30 AM - 5:00 PM out of our Bloomington location.

Responsibilities

• Ensure professional communication over the phone, via email, or other written documentation and respond to all inquiries
• Maintain a working knowledge of health care plan requirements and health plan networks
• Mail and attach appropriate documentation to refund checks
• Scan and fax documents for Revenue Cycle
• Process and distribute incoming and outgoing mail
• May make outbound phone calls to patients as follow up to unpaid, denied, or rejected billing claims and document according to current policy
• Retrieve and distribute medical records as requested
• Insurance and patient payment processing
• Patient account review to ensure accurate payment posting
• Other duties as assigned

Requirements

• High School diploma/GED or equivalent
• Administrative experience preferred
• Accounting and/or cash drawer balancing experience preferred

Qualifications

• Ability to comply with company policies, procedures, practices, and business ethics guidelines
• Ability to comply with all applicable laws and regulations (e.g. HIPAA, Stark, OSHA, employment laws, etc.)
• Ability to demonstrate prompt and reliable attendance
• Ability to work at an efficient and productive pace, handle interruptions appropriately, and meet deadlines
• Ability to prioritize workload effectively
• Ability to communicate respectfully and professionally in face-to-face, phone and email interactions
• Ability to apply principles of logical thinking to define problems, establish facts, and draw valid conclusions

Benefits & Compensation

Actual starting pay will vary based on education, skills, and experience. We offer a comprehensive benefits package including Medical (w/Maternity Bundle), Dental & Vision plans, as well as Tuition Reimbursement. Employees working 30+ hours per week (60 hours per pay period) are eligible for 401(k) Profit Sharing, Employee Assistance Program, Lifetime Fitness Subsidy, Car Rental discounts, Home, Auto, & Pet insurance savings programs & more.

Working Conditions

• Hybrid work schedule with in-office presence 2-3 days per week after completion of training
• Frequent use of hands and fingers for typing, writing, and handling documents
• Occasional standing, walking, bending, or reaching within the office environment
• Ability to sit for extended periods (up to 8 or more hours per day)
• Ability to lift and carry office supplies or files weighing up to 20 pounds
• Visual acuity to read electronic and paper documents
• Auditory ability to participate in phone or video calls clearly
• Manual dexterity to operate standard office equipment (e.g., computer, phone, printer)

Essential Requirements

• Ability to comply with company policies, procedures, practices, and business ethics guidelines
• Ability to comply with all applicable laws and regulations (e.g. HIPAA, Stark, OSHA, employment laws, etc.)
• Ability to demonstrate prompt and reliable attendance
• Ability to work at an efficient and productive pace, handle interruptions appropriately, and meet deadlines
• Ability to prioritize workload effectively
• Ability to communicate respectfully and professionally in face-to-face, phone and email interactions
• Ability to apply principles of logical thinking to define problems, establish facts, and draw valid conclusions