Revenue Cycle Financial Specialist, Full Time- Days

About the Role

Be a part of a world-class academic healthcare system, UChicago Medicine, as a Revenue Cycle Financial Specialist with the Revenue Cycle Department. This is a remote, work from home opportunity and you may be based outside of the greater Chicagoland area. In this role, you will be responsible for collecting and verifying demographic, guarantor and insurance information, and educating patients, physicians, staff, etc. on the financial process. You will ensure that preauthorizations, referrals and precertifications are completed in accordance with payor requirements and prior to the scheduled encounter.

Responsibilities

• Work closely with staff in clinical areas to acquire necessary clinical information needed to complete authorization process.
• Manage the process of aiding patients and their representatives with securing reimbursement for Hospital and Physician services provided.
• Assist patients in identifying and selecting an available option for insurance coverage and/or financial assistance.
• Work collaboratively with patients, UCM coverage vendors (currently GLM), clinical staff, Patient Financial Services, Ambulatory Patient Financial Specialists, urban health collaborative and case management/social work.
• Manage all patient account types: outpatient, inpatient, ED and UCPG, and maintain a thorough knowledge of the hospital's revenue cycle process.
• Understand the Hospital's Inpatient/Outpatient treatment policies and how they relate to each patient situation.
• Coordinate and monitor the flow of revenue generated by UCMC and UCPG.
• Perform all registration functions: interview patients via telephone or face to face to collect demographic, guarantor, insurance and financial data required.
• Verify the benefits as well as the coverage for services scheduled.
• Prioritize work based on appointment date to ensure everything is completed prior to the patient arriving at UCM.
• Obtain referrals/authorizations or precertifications to ensure reimbursement of services rendered.
• Document necessary authorization information in appropriate fields for clean billing and payment.
• Recognize patients in need of financial assistance, and provide charity applications or referrals to the Department of Human Services.
• Interview patients to assist in managing a resolution of their multiple visit accounts and be compliant with Hospital financial resolution policies.
• Advise and counsel patients and guarantors regarding patient rights, responsibilities and procedures as it relates to payment for Hospital and ProFee care.
• Act as an advocate to ensure positive guest relations for resolution of inquiries.
• Utilize all available resources to identify the most appropriate financial resolution for both the patients and UCM.
• Remain current of any city, county, state or federal regulations that may change the structure and management of the current Affordable Health Care Act or Fair Patient Billing Act guidelines.
• Assist patients with financial assistance applications and ensure completed applications get routed to the appropriate department for consideration in a timely manner.
• Work closely with both the patient and UCM MA-NG vendor to assist in the completion of the Medicaid application, ensuring applications are completed in a timely manner.
• Assist the patient in understanding the Health Insurance Exchange plans potentially available to them, and support the patient in contacting the UCM MA-NG vendor to start the process.
• Collect any necessary payments due prior to services being rendered using PPE system through PASSPORT.
• Investigate and resolve charge disputes, process patient refunds, identify adjustments required to accounts and make corrections.
• Make payment arrangements on past due balances.
• Escalate issues that per Treatment Policy require administrative intervention or review.
• Meet daily productivity and quality expectations and participate openly in departmental audit/review process to ensure that all work is monitored and completed based on departmental standards.

Required Qualifications

• Two (2) years' experience in medical insurance verification and other hospital finance areas (including Hospital Billing).
• Windows based PC experience.
• High degree of initiative and problem solving ability.
• Strong analytic and financial assessment abilities as well as the ability to pay close attention to a variety of details.
• Must be able to multitask and function in a constantly changing environment.
• Requires the ability to problem solve independently and must be strongly invested in team management.
• Must have knowledge of accounting principles with excellent verbal, math and presentation skills.

Preferred Qualifications

• Bachelor's degree.

Pay & Schedule

• Job Type/FTE: Full Time (1.0 FTE)
• Shift: Days
• Work Location: Flexible Remote / Burr Ridge, IL (Must commit to onsite training)
• CBA Code: 743 Clerical