Revenue Cycle Coordinator IV

Responsibilities

• Supports priorities assigned by the supervisor and/or manager.
• Oversees and monitors the daily activities of revenue cycle team members to ensure efficient operations.
• Serves as a focal point for answering questions and solving problems for difficult and unusual accounts/situations.
• Troubleshoots problem identification, quantification, and resolution.
• Maintains in-depth knowledge of the professional billing system, associated processes, and cross-functional workflows.
• Works closely with associates to address errors offering solutions and retraining as needed.
• Provides timely, constructive feedback and training to support performance improvement.
• Accurately documents issues, employee errors, transactions, and inquiries in designated systems, ensuring thorough resolution and follow-up.
• Shares performance insights with supervisors and managers to support employee development, accountability, and strategic decision-making.
• Provides hands-on support for various revenue cycle functions to ensure continuity during staff absences or as operational needs arise.
• Performs tasks such as payment posting, work queue follow-up actions, and account research with accuracy and efficiency.
• Identifies trends and recurring issues, escalating complex cases as needed and recommending effective solutions.
• Demonstrates flexibility and cross-functional knowledge to maintain workflow consistency and support team performance.
• Recommends new procedures to management that will enhance efficiency and effectiveness within the revenue cycle.
• Annually reviews existing policy and procedure manual with supervisor and/or manager.
• Cultivates and maintains professional relationships with primary customers within area of responsibility and across the organization to foster opportunities for revenue enhancement, enhanced customer service and learning and development.

Requirements

• Associate’s degree in Business Administration required
• 3 years of medical patient accounting or consumer accounting experience; or an equivalent combination of education and experience required
• 1 year of demonstrated leadership experience; or an equivalent combination of education and experience required

Qualifications

• Medical terminology experience preferred
• Intermediate Excel knowledge preferred